Cozzia EC-618B, Instruction Manual

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●  

Floor Models and Demonstration Units

 have a prorated warranty period

    that begins the day the model is placed on the floor and connected to an 

    electrical outlet by the retail partner. Proof of purchase is required in order 

    to obtain warranty service and parts. Non-warranty parts and service are 

    available at a “per incident” charge.
●  

Warranty Coverage Period

 - Warranty coverage starts at the time that the

    consumer PURCHASES their chair. Proof of purchase is required for all

    warranty repairs. The warranty time period is measured by continuous

    calendar days based on a seven-day week. 
●  

Field Service

 – COZZIA customer service department will diagnose and

    schedule an authorized service provider to repair the chair in the

    consumer's residence. 
●  

Parts

 - All parts deemed necessary for repairs will be shipped to the

    consumer at no charge by the COZZIA service department.

PRODUCT REPAIRS

Many COZZIA product repairs may be performed by the consumer in their own home 

with  parts  and  instructions  supplied  by  COZZIA  such  as  remote  controller 

replacements that don’t require a technician. 

Canadian  consumers  may  contact  COZZIA's  customer  service  department  at 

1-877-977-0656

 between 9:00 am and 5:00 pm PST, Monday through Friday for 

warranty or service issues.

CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS

●  Warranties are only valid in the 48 contiguous United States and Canada 

    and are contingent upon the consumer operating the chair according to the

    corresponding instruction manual. 
●  The warranty only applies to COZZIA products and does not include any 

    accessories or enhancements. 
●  Field service requires pre-approval and must be performed by COZZIA’s 

    authorized field service personnel. Field service is only available in the 

    United States and in major metropolitan areas in Canada.