Use and Care Manual
14/15
This chair has the following warranty:
A one year in-home service warranty and a two-year parts warranty.
COZZIA customer service will not issue Return Material Authorizations (RMAs) for products.
This chair will be either repaired by the consumer or by an in-home technician.�
COZZIA will not issue Return Material Authorizations (RMAs) for buyer's remorse.
WARRANTY INFORMATION
Consumers may contact Cozzia's Customer Service Department at 1-877-977-0656 between 9.00am
and 5.00pm PST, Monday thru Friday or e-mail us at Service@cozziausa.com for warranty and service
issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt)
when they contact the Service Department regarding repair.
A customer service representative will attend to most consumer inquiries, but in some cases a technical
service specialist will be required to provide enhanced support.
Non warranty repair is provided on a ‘per incident’ basis. Customer service will verify that the unit
has failed and provide instructions for repair. All applicable repairs, parts, shipping, handling, local tax
and a ‘per incident’ fee will be charged for non- warranty repairs and support calls
Proof of purchase (original receipt) is required for all warranty repairs and servicing.
SERVICE AND TECHNICAL SUPPORT
Cozzia offers extended warranty programs to enhance ownership of products. Extended warranty
provides a three year limited repair or replacement massage chair warranty with on-site service.
Product Repairs: Many product repairs may be performed by the consumer in his/her own home with
parts and instructions supplied by Cozzia, such as a remote controller replacement that does not
require the services of a technician.
•
Floor models and Demonstration units have a pro-rated warranty period that begins the day the
model is placed on the floor and connected to an electrical outlet by the retail partner. Proof of
purchase is required to obtain warranty service and parts. Non-warranty parts and servicing are
available at a ‘per incident’ charge;
•
Warranty Coverage Period: Warranty coverage starts at the time the consumer purchases their
chair. Proof of purchase is required for all warranty repairs. The warranty time period is measured by
continuous calendar days based on the seven day week.
•
Field Service: Customer Service Department will diagnose and schedule an authorized
service provider to repair the chair in the consumer's residence;
•
Parts: All parts deemed necessary for repairs will be shipped to the consumer at no charge by the
Service Department.
Extended Warranties
CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS
Warranties are only valid in the 48 contiguous United States, and are contingent upon the consumer
operating the chair according to the corresponding instruction manual.
•
The warranty only applied to products and does not include any accessories or enhancements;
•
Field service requires pre-approval and must be performed by Cozzia's authorized field service
personnel. Field service is only available in the 48 contiguous United States;
