English
13
TROUBLESHOOTING GUIDE
DANGER: To reduce the risk of serious personal injury, turn unit off, remove safety key, and remove battery
pack before making any adjustments or removing/installing attachments or accessories.
An accidental start-up
can cause injury.
For assistance with your product call CRAFTSMAN at
1-888-331-4569
.
PROBLEM
SOLUTION
Mower doesn’t run when bail handle
is activated
Check to make sure safety key has been installed and is fully seated and that button on switch housing is
being completely depressed before pulling bail handle.
Release bail handle to turn mower off. Remove safety key and battery pack, turn mower over and check
that blade is free to turn.
Check that the battery cavity is free of debris and is connected properly.
Has battery been fully charged? Press state of charge button.
Motor stops while mowing
Release bail handle to turn mower off. Remove safety key and battery pack. Turn mower over and check
that blade is free to turn.
Raise cutting height of wheels to highest position and start mower.
Check that the battery cavity is free of debris and is connected properly.
Has battery been fully charged? Press state of charge button.
Avoid overloading the mower. Slow down the cutting pace, or raise the cut height.
Mower runs but cutting performance is
unsatisfactory, or does not cut entire lawn
Has battery been fully charged? Press state of charge button.
Release bail handle to turn mower off. Remove safety key and battery pack. Turn mower over and check:
• Blade for sharpness - Keep blade sharp.
• Deck and discharge chute for clogging.
Wheel height adjustment may be set too low for grass condition. Raise cutting height.
Mower is too hard to push
Release bail handle to turn mower off. Remove safety key and battery pack. Raise cutting height to reduce
deck drag on grass. Check each wheel for free rotation.
Mower is abnormally noisy and vibrates
Release bail handle to turn mower off. Remove safety key and battery pack. Turn mower on side and
check blade to ensure it has not been bent or damaged. If blade is damaged, replace with a CRAFTSMAN
replacement blade. If the underside of the deck is damaged, return mower to a CRAFTSMAN Authorized
service center.
If there is no visible damage to the blade and the mower still vibrates: Release bail handle to turn
mower off. Remove safety key and battery pack. Disassemble entire blade assembly as described in the
Removing and Installing Blade
section. Remove any debris and clean each piece. Replace each piece
as described in the
Removing and Installing Blade
section. If mower still vibrates, return the mower to
an authorized CRAFTSMAN authorized service center.
Mower not picking up clippings with bag
Chute clogged. Release bail handle to turn mower off. Remove safety key and battery pack. Clear chute of
grass clippings.
Raise cutting height of wheels to shorten length of the cut.
Bag full. Empty bag more often.
