Crane Merchandising Systems BevMax MEDIA, User Manual

Page 1: ...0 of 130 English 80390486 Tier 3 ...

Page 2: ...ribution Box 8 Vending Machine Controllers 8 9 Touch Screen Display Keypad 9 Refrigeration System 9 Shelf Assembly 9 Double Gate Assembly 9 Slide Pusher Assembly 9 Deliver Picker Cup Assembly 9 Refrigeration Deck Clamp Assembly 9 Belt Tensioning Adjustment Components 9 10 The Pill 10 Pill Lighting 10 PROGRAMMING 10 97 General 10 Move Thru the Menu Icons 10 Display of Products Nutritional Informati...

Page 3: ...low Chart 118 Compressor Will Not Start Flow Chart 119 Machine Not Cooling Flow Chart 120 MAJOR COMPONENT DESCRIPTION 121 AC Distribution Box 121 Service door Switches 121 GENERAL MAINTENANCE 121 123 Power 121 Cleaning 122 123 ELECTRICAL DIAGRAMS SCHEMATICS 124 127 Block Diagram Domestic 124 Block Diagram Export 125 Compressor Parts Diagram Domestic 126 Compressor Parts Diagram Export 127 SHIPPING...

Page 4: ...arter D 4th Quarter The second alpha character identifies the year H 2009 L 2013 I 2010 M 2014 J 2011 N 2015 K 2012 O 2016 The Serial Number decals are located on the top left corner of the back of the vender and on the left front edge of the product refrigerated area visible through the glass door CE Mark IIA Declaration An updated CE Mark or IIA Declaration document can be provided upon request ...

Page 5: ...ncy for the machine In the US and Canada this is 120Vac 60Hz 1P In Europe Australia and other export countries this is 220 230 240Vac 50Hz 1P depending upon your country voltage The serial plate also specifies the ampere rating of the machine This machine must be plugged into a properly rated receptacle with its own circuit protection fuse or circuit breaker Equipment Nominal Power Requirements 12...

Page 6: ...y cord during transportation and use Periodically inspect the power supply cord for damage If the cord or plug is worn or damaged it must be replaced with a power supply cord of the same type size and specification as originally provided with the machine DO NOT USE THE VENDING MACHINE UNTIL THE WORN OR DAMAGED CORD IS REPLACED FAILURE TO COMPLY WITH THESE INSTRUCTIONS MAY SUBJECT THE USER TO THE R...

Page 7: ...ceptor should cycle twice The display on the door will briefly show the software version in use as Software ie 74 1 followed by the default idle message ENJOY A REFRESHING DRINK the fluorescent lamp should be lit and the cooling unit should start If the display shows OUT OF SERVICE or the cooling unit fails to start refer to the TROUBLESHOOTING SECTION beginning on page 101 SERVICE NOTE Battery Ba...

Page 8: ... USER MISUSE OR VANDALISM IT IS RECOMMENDED THAT THE VENDER BE SECURED TO THE FLOOR OR WALL AS DESCRIBED IN CRANE MERCHANDISING SYSTEMS DIXIE NARCO TECHNICAL BULLETIN 344 TO MINIMIZE THE RISK OF INJURY OR DEATH FROM TIPPING CALL THE CRANE MERCHANDISING SYSTEMS TECHNICAL SERVICE DEPARTMENT OR YOUR CRANE MERCHANDISING SYSTEMS REPRESENTATIVE FOR ASSISTANCE CLEARANCE REQUIREMENTS Do not block the rear...

Page 9: ... you may need LOADING CHANGE TUBES The changer tubes can be loaded using one of the following methods 1 Load the coin mechanism with coins to the desired level by inserting coins in the loading slots on the coin tube front Minimum coin tube levels are 6 8 nickels 7 8 dimes 5 6 quarters Note A low coin level in the coin tubes will interfere with operation of the bill validator 2 For exact cash acco...

Page 10: ...t position which allows product to enter the gate area and the kicker is flush to the rear knuckle assembly A stainless steel pin is inserted through the rear most portion of the front knuckle assembly and connects to a gear box below the tray When a selection is made the plunger pushes the lever toward the back of the tray At the same time the front knuckle is opened into a flat position the rear...

Page 11: ...ly utilize the many features of your vender it is important that you first understand the options available and procedures for programming the vending controller unit control board All programming testing and service functions are accomplished by using the touch screen in an easy to follow display prompted format In stand alone operation there are twelve programming modes for servicing testing and...

Page 12: ...de by opening the service door entering the PIN number and pressing the Test icon Follow the menu prompts or refer to the Test programming section in this manual for step by step instructions to perform tests for vending coin return motor surround lighting screen refrigeration MagTech Head cashless system monetary port cup sensors platform movement and lighting TO SET PRICES To set the prices ente...

Page 13: ... 1 Power Losses 20 1 Add Group Menu 39 1 Coins In Out 55 2 Create Config Clone 67 2 Door Events History 20 2 Delete Group 40 1 Stop Dispensing 55 3 Install Config Clone 67 4 Identification Numbers 21 3 Edit FIFO Group 41 2 0 05 55 4 Remove Clone from Stick 67 Mech Validator Cashless 21 4 FIFO Mappings 42 3 0 10 55 8 Clone copy Board 68 Diagnostics 3 UPC EAN Codes 42 4 0 25 55 9 Screen Brightness 6...

Page 14: ...y 1 Assign Unit 84 2 Ping Server 86 3 Get Network Status 86 4 Show Network Config 87 5 Load Network Config 87 6 Radio Setup 87 7 How Telemetry Works 90 8 Definitions 91 Machine Configuration 1 Refrigeration Settings 93 2 Space to Sales 94 3 Picker Cup Sensor 95 4 Port Sensor 95 5 Manual Key Switch 95 6 Firmware Information 96 Cabinet Offsets 96 EVS Compliance 96 Shelf Location 97 Model 97 Encoder ...

Page 15: ...ps that contain the data in this group TECH TIP The listings in this group are a running total and will not be reset when a DEX read is done or the DATA CLEAR function is used Press an icon to choose a Sub Group Choosing a Sub Group will bring up the first screen in that Sub Group 1 Overall Totals Press the icon to bring up a table listing data Overall Totals Sales 0 00 0 Discounts 0 00 0 Surcharg...

Page 16: ...t selection and you will bring up a table listing dollar values and number of vends for that product This table includes a line to include the Price of the product set in the selection The date and time of the last vend of the selected product is displayed below the table Last Vend Date Time Tray 1 Data Sales 0 00 0 Discounts 0 00 0 Surcharges 0 00 0 Test Vend 0 00 0 Free Vend 0 00 0 By Tray Tray ...

Page 17: ...unts 0 00 0 Surcharge 0 00 0 Revalue 0 00 0 6 Bill Data Press the icon to bring up a table listing Bill Data The contents of the recycler unit have been listed below the table Recycler Contents 0 00 Cash Cash In 0 00 ______ To Cash Box 0 00 ______ To Tubes 0 00 ______ Bills In 0 00 ______ Dispensed 0 00 ______ Manual Dispensed 0 00 ______ Sales 0 00 0 Discounts 0 00 0 Surcharge 0 00 0 Over Pay 0 0...

Page 18: ...up Choosing a Sub Group will bring up the first screen in the chosen Sub Group 1 Overall Totals Press the icon to bring up a table listing data Overall Totals Sales 0 00 0 Discounts 0 00 0 Surcharge 0 00 0 Test Vend 0 00 0 Free Vend 0 00 0 Token Vend 0 00 0 2 By Tray Press the icon to bring up a screen listing all trays Press a numeric Key to select a tray and you will bring up a screen with a tab...

Page 19: ... the Price of the product set in the selection The date and time of the last vend of the selected product is displayed below the table Last Vend Date Time 4 Cash Press the icon to bring up a table listing Cash Data Tray 1 101 101 102 102 103 103 104 104 105 105 106 106 107 107 108 108 109 109 By Product Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 101 Price 0 00 Sales 0 00 0 Discounts 0 00 0 Surcharge 0 00 ...

Page 20: ...able Recycler Contents 0 00 7 Clear Data Press the icon to clear resettable data Press the icon will bring up a screen asking you if you are sure you want to clear the resettable data Respond by pressing the Yes or No icon Do you really want to clear all Resettable data Yes No This is also the data that is cleared each time the machine successfully transmits a DEX file Cashless B Sales 0 00 0 Disc...

Page 21: ...aluable diagnostic tool to determine if a power outage is the cause of a reported problem 2 Door Events History Press the icon will bring up a screen listing data about recorded door events The data is recorded in order of occurrence and can be a valuable tool used to determine if the door has been opened and closed at a time when it should not have been Events Power Losses Door Events History Las...

Page 22: ...een listing the errors along with the time and date they occurred or a message of No Errors Registered will display Diagnostics time date Coin Tube 1 Empty 14 35 04 12 2013 Cabinet not cooling 09 45 03 25 2013 Coin Tube 2 Empty 17 00 02 28 2013 This screen will automatically come up when the service mode is entered if errors currently exist You may use the icon to back up to a previous menu in the...

Page 23: ...sing installed Replace the coin mechanism Coin Mech ROM Error Coin Mech ROM Error Replace the coin mechanism Coin Mech Acceptor Coin Mech Acceptor Unplugged Check the connections within the coin mechanism Unplugged Replace the coin acceptor Replace the coin Mechanism Coin Mech Acceptor Coins or other items are stuck in the acceptor Remove the coins or other items from the acceptor Jammed causing t...

Page 24: ...coin mechanism Coin Return Motor Not Control board not sensing the presence Check the connection J6 on the I O board to the Present of a coin return motor coin return motor Home the coin return motor Replace the coin return motor Check for damage to harnessing Reset or replace the control board Coin Return motor Run The board has determined that the coin Check the connections to the coin return mo...

Page 25: ...start the machine and let it re boot Remove monetary devices and re start the machine Reset and or replace the control board No Selections Available The control board is not sensing any motors Check for motors to be homed available for use Check for motors and harnesses to be connected Check for power to I O board Replace I O board Reset and or replace control board All Selections Disabled The con...

Page 26: ...ings has Power down power up try again been unsuccessful Power down remove monetary devices and try again Replace the control board and reset Card Reader No Comms The control board is not able to communicate with Check connections for the card reader the card reader Check for damage to the harness cut pinched etc Replace the card reader Reset the control board Replace the control board Card Reader...

Page 27: ... board has disabled the bill validator Check for coins in the payout tubes of the coin Mechanism Check for a fault with the bill validator Check Winner Prize The control board has detected a failed winner vend Check for the presence of product Check motor function POWER OFF The control board has detected a power outage Check the power cord and plug Check the circuit breaker Check the On Off switch...

Page 28: ...sabled by the control board Check for proper function of the recycler unit errors Check the recycler cassette for proper installation Replace the bill validator XX Coin Mech Tube Empty The coin mechanism is reporting that there is an Check for an empty tube and replenish empty payout tube XX indicates which tube is Check for a bad sensor empty Replace the coin cassette Replace the coin mechanism B...

Page 29: ... has been reported Check for an obstruction or blockage which is preventing the bills from moving thru the bill validator Replace the bill validator Bill Validator Cashbox The bill box has become jammed and is not Check for a full bill box jammed allowing the stacker motor to complete its cycle Check for damaged bills blocking the operation of the stacker plate Replace the bill box Replace the bil...

Page 30: ... connections Check switch functions including the position cam Replace the motor Vend Timeout The control board is reporting that a successful vend Check for a picker cup that did not return to the home cycle has not been completed in the allowed amount position of time Check for a port door that did not open close Cabinet Failure An error that has not yet been defined Should not be seen in a mach...

Page 31: ...ondenser also distance from rear wall Check for proper fan operation Card Reader Manuf Trans The card reader has reported an error in Check the card reader for proper function Error transmitting data Replace the card reader Card Reader Service Error An internal error has occurred within the card Reset the card reader and retry reader Replace the card reader Card Reader Manufact Error An internal e...

Page 32: ...heck temperature sensors for proper function occurred in the process of conducting a second Check the refrigeration system for function attempt at a health check Reset machine for another cool down period to check for proper health control function Reset the control board to default settings and set up for another test Replace the control board and re test Capacity Sensor Failure An error has been...

Page 33: ...k the plunger is all the way in at the home position Replace the Picker Home Switch Replace the Delivery Cup Assy Replace the Y Board Replace the Atlas Board Port Open Error The port closed switch is not detected Check the port door is all the way closed Replace the Port Closed Switch Replace the Port Assy Replace the Atlas Board ...

Page 34: ... to test function Press the Select product icon opens a window allowing you to enter another selection using the numeric icons Press the Done icon to save Press the Start Vend icon to run the selected motor Note The left door switch must be pulled to the out position for the XY to move 2 Coin Return Motor Press the icon to activate the test Press the icon will run one cycle on the coin return moto...

Page 35: ...h get progressively brighter The colors from left to right are Red Green Blue and at the bottom White 5 Refrigeration System Press the icon to enter the function Press the icon will bring up a screen which displays the data listed Return Air is the temperature of the air inside the vender Refrigeration State is an unused field and does not represent anything Turn Compressor On if you press icon it...

Page 36: ...ess the icon to bring up a screen Press the icon will bring up the screen that shows data about the coin mechanism and the bill validator When there are empty columns with no column header it simply means we are using a pre built Flash table It provides room for future data to be inserted If no Mech or Validator is detected the screen will show a message Example Error no bill validator detected Pl...

Page 37: ...er using the numeric icons Press the Done icon to move XY to the selection Press the Cycle Cup Plunger icon to cycle the plunger and vend product from the column selected Note The left door switch must be pulled to the out position for the XY to move plunger to cycle Press the Move to Selection icon opens a window allowing you to enter a selection number using the numeric icons Enter 0 and then pr...

Page 38: ...ray 1 to 5 and a window will open allowing you to enter a new price Press the numeric icons to enter a new price for all selections on the selected tray Press the Done icon to accept the new pricing BY ENTIRE MACHINE Press the icon to enter Price for Entire Vender Press the icon to select Entire Machine and a window will open allowing you to enter a new price using the numeric icons Press the Done...

Page 39: ...ce Press the numeric Key icons to enter a new price for the chosen selection Press the Done icon to accept the new pricing 5 PRODUCT CONFIGURATION Press the icon to bring up a screen Press the icon brings up a screen listing the various functions Press an icon will bring up the first screen in the function selected Individual Prices Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 Tray 1 101 0 00 102 0 00 103 0...

Page 40: ...Add Group Menu icon to add a group 1 Add Group Menu Press the icon to bring up a screen to create group s The Tray icons are used to add a group of selections that will operate in FIFO mode Included selections will be listed on the right side of the Create Group window Once the selections have been added to the group It must be saved by pressing the Create Group icon to create the group or your wo...

Page 41: ...if needed Once the selections have been added to the group It must be saved by pressing the Create Group icon to create the group or your work will be lost Once a group has been created the original screen will be expanded to include more functions for managing the FIFO operations 2 Delete Group Press the icon to bring up a screen listing the existing groups Delete Group Delete Group 1 Delete Grou...

Page 42: ... will appear for each selection Press the Clear All icon will remove all selections on the tray from the group All checks for selections will disappear Press an icon for an individual selection will check or un check that selection from the group Checks will appear and disappear for the chosen selection When selections are complete press the to return to Edit FIFO Group and press the Save Group ic...

Page 43: ... the top arrow and bottom arrow on the right side of the screen to scroll through the multiple screens if needed 4 UPC Universal Product Codes EAN Article Numbering System Codes Press the icon to bring up a list Press the icon will bring up a tray list of UPC EAN Codes Press an icon to choose a tray Choosing a tray will bring up a screen listing all the selections on that tray FIFO Mappings Tray 1...

Page 44: ...to scroll through the multiple screens if needed 4 Shopping Cart Set Up Press the icon to bring up a list Press the ion brings up a screen listing two options for setting up the shopping cart function Shopping Cart Setup Shopping cart size 3 Max Fund Amount 0 00 1 Shopping Cart Size Press the icon opens a window allowing you to set the maximum number of items to be placed in the shopping cart so t...

Page 45: ...108 109 101 102 103 104 105 106 107 108 109 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 201 202 203 204 205 206 207 208 209 201 202 203 204 205 206 207 208 209 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 301 302 303 304 305 306 307 308 309 301 302 303 304 305 306 307 308 309 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 401 402 403 404 405 406 407 408 409 401 402 403 404 405 406 407 408 409 0 00 ...

Page 46: ...ng you to create a group of selections to operate in the Winner Mode It is divided into multiple sections 1 The Add New Winner Group icon is used to save the group you create If you fail to save the group you create your work will be lost Press the Mode icon allows you to toggle the setting between Winner and Prize If Winner is selected the chosen product is given and credit returned If Prize is s...

Page 47: ...on icons to check or un check the selections to be included or removed from the group Checked selections are the selections included in the group Some selection lists use more than one screen Use the top arrow and bottom arrow on the right side of the screen to scroll through the multiple screens if needed Use the to leave one tray so that you can enter another Selections can be chosen for a group...

Page 48: ...group Use the icon to select a tray to edit Once a tray is selected a screen will come up that will allow you to edit all the selections on that tray Press the Set All icon will include all selections on the tray in the group A check will appear for each selection Press the Clear All icon will remove all selections on the tray from the group All checks for selections will disappear Delete Group De...

Page 49: ... that tray The right side of the selection list will tell you what group each selection is assigned to or that it is unassigned 3 Combo Vends Press the icon to bring up a screen Press the icon will bring up a screen listing two options 1 Press the Discount Type icon will toggle the setting in a window between Value and Percent This will set the way the discount is used either a set monetary amount...

Page 50: ...nctions below will also shift to reflect the additional line 3 Press the Discount Percentage icon will open a window that will allow you to enter a Discount Percentage for the promotion using the numeric icons Press the Done icon to accept the new number 4 Press the Discount All icon will toggle the active setting in the window for Discount All between Yes and No A Selecting YES will apply the dis...

Page 51: ...sage is complete press the Done icon to save message Once a group has been created the original screen will be expanded to include more options for control and editing of the group Press the Discount Type icon will toggle the setting in a window between Value and Percent This will set the way the discount is used either a set monetary amount or as a percentage of the purchase Press the Add New Com...

Page 52: ...you fail to save the changes the work you have done editing will be lost Use the numeric icons to select a promotion group to edit Once a group is selected a screen will come up that will allow you to select a tray then a screen will come up that will allow you to edit all the selections on that tray Some selection lists use more than one screen Use the top arrow and bottom arrow on the right side...

Page 53: ...to the screen with SAVE GROUP icon and press it to save the changes you have made to the group If you fail to save your changes the changes will be lost Press the Combo Vend Selection Mapping will bring up a screen showing Tray icons Press a Tray icon will bring up a screen that will let you see the Combo Vend Selections for that Tray Choosing a tray will bring up a list of the selections on that ...

Page 54: ...he Money Menu under Bill Acceptance in order to work Also your coin mechanism and or bill validator must be tuned and or configured to accept the token or coupon you are using 5 Rapid Vend Press the icon to bring up a screen Press the icon will toggle the setting in the live window between No and Yes 1 When set to No the shopping cart is active and you can use it to purchase multiple items in one ...

Page 55: ...isting all of the functions that can be accessed within this group Use the icons to choose a function Choosing a function will bring up the first screen for that function or toggle choices Bill Validator MDB Level 1 Coin Mech MDB Level 3 Some selection lists use more than one screen Use the top arrow and bottom arrow on the right side of the screen to scroll through the multiple screens if needed ...

Page 56: ... OFF setting brings up a screen allowing you to use the numeric icons to check and un check the channels Use the icon to toggle the Auto Detection feature between On and Off If set to Off use the icons to check and un check the channels The checked channels are active The list uses more than one screen Some selection lists use more than one screen Use the top arrow and bottom arrow on the right si...

Page 57: ...up a screen allowing you to choose the card reader type being used Use the icons to select the type of card reader being used in the machine The checked option is active Use the Done icon to accept any changes 5 Card Reader B Press the icon to bring up a screen Press the icon will bring up a screen allowing you to choose the card reader type being used Use the icons to select the type of card read...

Page 58: ...ut a purchase When the No setting is selected Forced vend is not allowed This means change may be returned prior to purchase or selection 3 Accept On Low Change Press the icon to bring up a screen This will open a window allowing you to enter an amount using the numeric icons This amount is the maximum amount of money that will be accepted by the machine when the coin mechanism is low on coins and...

Page 59: ... and No This allows you to set an option in the case there is not enough change to pay back but will allow overpay and a vend When the YES setting is selected Consumer Overpay will be allowed This means the vender is allowed to vend with the risk of not being able to return the full amount of change When the No setting is selected Consumer Overpay is not allowed This means the vender is not allowe...

Page 60: ... icon for Machine ID will open a live window allowing you to enter a Machine ID using an alpha numeric icon keypad Use the numeric icons to choose a number to be entered in place of BevMaxG Once the number has been entered use the Done icon to accept the entry Press the icon for Machine Location will open a live window allowing you to enter a Machine Location using an alpha numeric icon keypad Use...

Page 61: ...screen Use the top arrow and bottom arrow on the right side of the screen to scroll through the multiple screens if needed Use the icon to choose the Time Zone to be set Use the Done icon to accept the chosen selection Time and Date Time Zones Eastern Time Format use 24h Date Format North American MM DD YYYY Machine will be rebooted after next door closure if time or date gets changed Time 09 33 D...

Page 62: ...me Use the numeric icons to set the Time Use the Done icon to accept the chosen selection Date Press the icon will open a live window allowing you to set the Date Use the numeric icons to set the Date Use the Done icon to accept the chosen selection Time and Date Time Zones Eastern Time Format use 24h Date Format North American MM DD YYYY Machine will be rebooted after next door closure if time or...

Page 63: ...to choose a function Choosing a function will bring up the first screen for that function Enable Languages Press the icon will bring up a screen allowing you to select the language that is to be enabled in User Interface applications Use the icons to choose an option The chosen option will be checked Use the Done icon to accept the chosen selection Default Language Press the icon will open a scree...

Page 64: ...s of individual lines Checked lines are active This gives you the ability to shorten the DEX file Do not remove items without checking with your DEX provider or manufacturer representative Some selection lists use more than one screen Use the top arrow and bottom arrow on the right side of the screen to scroll through the multiple screens if needed Audit list that is available is as follows ID 1 I...

Page 65: ...he resettable data will not be reset Event Reset on Transfer Press the icon will transfer setting in a live window between RESET and NO If the RESET setting is active all the event data will be reset upon successful completion of a data transfer If the NO setting is active the event data will not be reset Passcode Reset Press the icon for Passcode Reset will bring up a screen asking if you are sur...

Page 66: ... will come up stating that the Atlas folder is not found Re Plug the Stick and Re Boot the Machine If a memory stick is installed in USB port 3 A screen will come up listing the files available on that stick that can be used for an Up Grade Use an icon to choose the file to be used for the Up Date Use a numeric Key to Start to Up Date This may take several minutes When done shut down the machine a...

Page 67: ...nd any other options you have set up in the currently loaded firmware 2 Use a numeric icon to choose the stored backup copy you wish to restore to 3 Use a numeric icon to restore the factory backup Press the Restore Factory Backup icon to restore factory backup 1 When the Yes icon has been pressed the restore will begin After it has been restored the lights will come back on and you are ready to t...

Page 68: ...ory stick There are two options Press the Name Clone icon will open a window that will allow you to give the clone a name using the icons The stick can contain more than one clone Press the Make Clone icon will save the clone to the memory stick using the name you have given it Once the clone has been saved to the stick the first screen will be expanded to include all the clones that are saved to ...

Page 69: ...e the Done icon to accept the new setting selected and change the screen brightness Press the Save Current Brightness to save the new value and return you to the Systems Settings Menu LED Color Press the icon to bring up a screen Press the icon will bring up a screen listing the available options for setting the LED color Press the color icon to check the desired color The checked color will be th...

Page 70: ...check the options The checked options are active The default setting is for all five to be checked or active This menu will show all advertisements that are currently loaded on the machine It is not necessarily just the five listed since the customer may have uploaded an advertisement configuration If CreditCard Types Accept is selected a list of card types will be displayed Use the icons to check...

Page 71: ... the Reboot Time icon will open a window allowing you to enter a time in HH MM using the numeric icons to allow the Automatic Reboot to automatically occur Use the Done icon to lock in the new time Press the Idle Time Seconds icon will open a window allowing you to enter a time in seconds using the numeric icons to allow for idle time out to return to operation Use the Done icon to lock in the new...

Page 72: ... Use the numeric icons to enter a new 4 digit number Use the Done icon to lock in the new PIN number Press the Change Operator PIN icon will open a window that will allow you to change the Operator PIN Use the numeric icons to enter a new 4 digit number Use the Done icon to lock in the new PIN number Entering the Operator PIN of 3 3 3 3 will allow full access to all the Operators functions in the ...

Page 73: ...udit icon will bring up a screen with three actions Use the icons to choose an action Press the Selection Code icon opens a window to enter a selection number to view data Press the Previous icon moves back to the previous selection number to view its data Press the Next icon moves forward to the next selection number to view its data Use the Done icon to lock in the new number Press the X Key mov...

Page 74: ...con and Reliability Keypad Test icons are added tests shifting the other entries down These tests are meant for Factory Engineering use only and should not be used in the field Press the icons to choose a function Choosing a function will bring up the first screen within each function In the Special Vend Modes functions a function called Trade Show Vend Bypass was added shifting other entries down...

Page 75: ...ng an option will bring up the first screen for that option Press the RAM Clear icon will bring up a screen with the option to restore factory config and clear all Databases Press the Reset icon to restore factory settings Press the No icon to return to the Menu Screen Press the Test icon will bring up a screen with the option for Manufacturing Tests In version 10 8 2 this has been removed In soft...

Page 76: ...backward 1 step in the menu Press the Next Step icon will scroll forward through the available options of settings to adjust Press the Diagnostics icon will list any errors registered Press the EVS Compliant icon will toggle the option setting shown from No to Yes Press the back arrow icon to move backward 1 step in the menu Press the Next Step icon will scroll to the next item available and bring...

Page 77: ...repeats process for 108 and 102 Then the test is complete with an icon message stating the platform will be homed when the Next icon is pressed Note Make sure the left door switch is activated pulled to the out position so that the motors are powered If this switch is not pulled out then the motors won t move and nothing will happen Press the Next Step icon will scroll forward through the availabl...

Page 78: ... timed events options Use the icons to choose an option Choosing an option will bring up the first screen for that option 1 Press the Time of Day Events icon will bring up the first screen for this menu Use the icons to choose the type of event you wish to create Choosing a type of event will bring up the first screen for that type of event 1 Press the Price Adjust icon will bring up a screen list...

Page 79: ...ns to scroll thru the screens B Use the Set All icon to check all the days of the week at once C Use the Clear All icon to uncheck all the days of the week at once D You do not need to save the choices here just return to the setup menu for the event by pressing the back arrow icon Press the Price Adjust Type icon to bring up a screen that allows you to choose the type of price adjustment that is ...

Page 80: ...eeded Use the icons to choose a created event to set up for use and another screen will come up allowing you to configure the event to fit your needs Press the Save This Event icon to SAVE your settings or your work will be lost Press the Remove This Event icon to REMOVE the event from memory Press the Enable state icon to toggle the setting for the state of the event between ON and OFF Selections...

Page 81: ...ens B Use the Set All icon to check all the days of the week at once C Use the Clear All icon to un check all the days of the week at once D You do not need to save the choices here just return to the set up menu for the event and proceed Press the Selections icon to bring up a tray list Use the icons to choose a tray Choosing a tray will bring up a screen listing all the selections on that tray S...

Page 82: ... returns to the menu Press the Stop time icon to open a window allowing you to use the numeric i to enter a time of day for the event to end Press the Done icon to save the time entered and returns to the menu Press the Days of week icon to bring up a screen allowing you to choose the days of the week when the event will be active The checked days are active A Use the up and down arrow icons to sc...

Page 83: ...ess the Start time icon to open a window allowing you to use the numeric icons to enter a time of day for the event to begin Press the Done icon to save the time entered and returns to the menu Press the Days of week icon to bring up a screen allowing you to choose the days of the week when the event will be active The checked days are active A Use the up and down arrow icons to scroll thru the sc...

Page 84: ...the numeric icons to enter a time of day for the event to begin Press the Done icon to save the time entered and return to the menu Press the Stop time icon to open a window allowing you to use the numeric icons to enter a time of day for the event to end Press the Done icon to save the time entered and return to the menu Press the Day of week icon to bring up a screen allowing you to choose the d...

Page 85: ...g up the first screen Press the zero Telemetry icon will bring up the first screen listing the telemetry options Use the icons to choose an option Choosing an option will bring up the first screen for that option 1 Press the Assign unit icon to Assign a Unit ASSIGNING AN ATLAS UNIT board Required items for assigning an Atlas Unit via onboard Telemetry Service Mode menu 1 A USB flash memory stick 2...

Page 86: ...n the button the reset the agents is shown then the process is complete no further waiting is necessary the wait was required because of an issue in the 10 6 X releases ASSIGN STEPS A path for success 1 Insert a prepared USB flash memory stick into the USB port 3 on the Atlas Board 2 Enter the service mode and press the icon to go into the Telemetry menu 3 Press the icon to enter the Assign Unit f...

Page 87: ...rror with the telemetry system an invalid URL in the configuration file or the server itself may be down 3 Press the Get Network Status icon to Get Network Status Get Network Status Screen Node types can be No Mesh Network no mesh network hardware or radio installed Gateway radio and mesh network hardware is installed Client mesh network but no radio is installed Solo radio but no mesh network ins...

Page 88: ...he Atlas board Make sure the USB stick is properly formatted and contains an atlas folder BevMax Merchant Media Intergraded Wireless Radio Setup Cashless Remote DEX Alerts 1 Heartland Streamware Acct Before installing the radio for intergraded wireless function you must establish an account with Vantiv or Heartland Payment Systems and Crane Streamware A When the customer account is established Cra...

Page 89: ...emailed file VixConfigData cfg and paste into the atlas folder 9 Check Radio signal strength A In Service menu press Telemetry icon B Press Get Network Status icon C The first line should show Node Type Gateway If it shows Client the radio is not communicating with the board D Check the RSSI parameter line on screen If the signal strength is very low above 100 DB you might consider switching to a ...

Page 90: ...ne ID validated and assignment complete H Press Reboot to complete Assign icon to reboot machine and complete assignment process I Upon reboot remove USB memory stick from the Atlas Control Board J Test machine for wireless operation Assign init Assign unit Please enter values for each of the fields below Selecting the button will bring up an editor for entering values Machine ID SMV002 Validate E...

Page 91: ...ces and sent to the Operators VendMAX system or by email to non VendMAX users The Gateway Navigator or Merchant media Machine onboard Gateway device receives DEX and machine Alert information from the Client devices on its mesh network It then transmits the information over the cell network to Streamware Connect for storage and processing Credit Card Transaction data is sent to the Credit card pro...

Page 92: ...n on a flash drive for upload to the Merchant Media Machine Alerts received from Vending Machines are routed via email to non VendMAX customers At the time of purchase Streamware Connect sends the Operator a welcome package with all templates and instructions for filling out the plan o gram template and where they send it once it s complete for processing Definitions DEX stands for Data Exchange a...

Page 93: ...ia Machine reached your cash limit or many other potential alerts via email Streamware Connect also maintains a state of the art server farm located in a remote co location facility with redundant power networks and on site support The infrastructure serves the entire installed base of telemetry devices and the communications to and from the operators VendMAX systems Navigator the telemetry device...

Page 94: ... new setting Press the Storage Set Point icon will open up a window allowing you to set a new temperature set point for storage temperature using the numeric icons The vender leaves the factory set at 45 F temperature set must be between 32º and 75º F or 0º and 23 8º C Use the Done icon to lock in the new setting Storage time must be set and Storage Temp Enabled for this Temperature setting to wor...

Page 95: ...g until the error is cleared To set selections for Health Control Press the Health Control icon Use the icons to choose a tray Choosing a tray will bring up a screen listing all the selections on that tray Some selection lists will use more than one screen Use the up and down arrow icons to scroll thru the entire list Use the icons to check or un check the selections as needed Checked selections w...

Page 96: ... to the on or off position No Vend when checked and Manual Key Switch Override is on will not allow vending of anything Free Vend when checked and Manual Key Switch Override is on will allow free vends to occur unless the No Vend override is also checked In that case No Vend will override the Free Vend setting Discount when checked and Manual Key Switch Override is on will not allow Discounted ven...

Page 97: ...con with the left door switch pulled to the out position will allow the Delivery Cup to move to the Port location as if it were making a delivery Press the Hook Offset icon will open a window allowing you to use the numeric icons to enter a setting for the Hook of the Delivery Cup on the Port frame to occur Press the Done icon to save the setting entered and return to the menu Press the Shelf Offs...

Page 98: ...nd cannot be changed at this point in the programming It is for information purposes only It may be changed at other menu locations in the programming Encoder Resolution Press the Encoder Resolution icon Pressing the Encoder Resolution icon will not change setting This screen is view only and cannot be changed It is for information purposes only Machine Configuration Refrigeration Settings Space T...

Page 99: ... board assy 24VDC J2 LED Control From Atlas Board to LED Driver Board J7 Light Engine Light Engine to J7 J8 Light Engine Light Engine to J8 J9 J16 LED Bundle From J16 J9 LED Driver Board to PCB LED at coin insert bill validator and cashless openings J15 Port 4 Not used at this time J18 LED Badge From J18 to PCB LED Assy behind top of pill Power J1 LED Badge J18 LED J2 LED Bundle J9 J16 Coin Bill C...

Page 100: ...SCRIPTION COMMENTS P1 Power Power from AC Distribution Box FH1 FH2 Fuse 3AMP 250V P2 Port P3 Motor Power Interrupt J12 Temp P7 Refrigeration J16 MDB P8 Y Z Motors J18 Coin Return P10 Switch P14 Y Z Motors P15 X Motor MDB J16 Coin Return J18 Power P1 Temp J12 Refrig P7 X Motor P15 Y Z Motors P8 Fuse FH1 FH2 Cup P14 Switch P10 Port P2 Motor Power Interrupt P3 ...

Page 101: ...ezel J5 Service J20 USB1 USB2 J6 Selection J22 USB3 P2 Battery J8 Zigbee J28 Boot loader S1 Service J9 Zigbee J30 Cab Connection S2 Master Reset J11 Power J31 LCD Power J12 Boot loader J34 DPS J14 MDB J35 MSL MDB J14 LCD Power J31 J38 Battery J37 Selection J6 Aux Console J4 Console J3 DPS J34 Cab Connection J30 Cashless Bezel J42 USB3 J22 Temp1 J18 RF ID J36 DEX IRDA J16 Boot loader J12 Service J5...

Page 102: ...rform vend test on selections Test Menu Test Vend i Only occurs on one column 1 Defective target 2 Defective gear box 3 Defective follower ii Occurs on entire shelf 1 Shelf not secured on supports 2 Position alignment iii Occurs on same column multiple shelves A2 B2 C2 D2 E2 1 Shelf not secured on supports 2 Position alignment 3 Plunger did not cycle fully a Replace plunger return spring b Replace...

Page 103: ...just the X drive belt 4 Elevator will not move vertically a Perform Test Vend in Test Menu to test movement b Check top door switch i Is it functioning ii Is it being made when door is closed c Check the Delivery Cup Plunger Plunger Home Switch i If plunger arm is stuck out it will shut down XY delivery system ii If plunger arm home switch fails it will shut down XY delivery system d Check the har...

Page 104: ...rts d Replace port assembly e Check harness and motor f Replace I O Control board 8 Double Vend From Gate a Is correct gate assembly used for product being vended b Too many packages loaded in column c Check Plunger Return Spring d Check Cup Motor Cam e Check the trigger on the Plunger Assembly f Check the Picker Cup Ribbon Cable for bad connection or damage g Check the Y E Chain Harness for bad c...

Page 105: ...O Control board NO YES Plug in connector Plug in Vender Manually move XY to HOME position In position test is X Home On Y Home On Picker Home On Message displayed in Test menu Platform Movement YES NO X Home On X Axis Home Picker home On Plunger Home Does XY move to HOME position using Key Pad YES NO Change Control Board Change failed Motor Picker Motor Home Message OFF ON Plunger Home Visually co...

Page 106: ...orm Movement Press 3 key to cycle plunger Is Picker Motor Home On Message with picker at the home position YES NO Cycle plunger multiple times to ensure proper operation If Plunger is stuck in the out or in position Refer to Delivery Picker Cup Troubleshooting or replace Cup Assembly Picker Motor Failure In Test menu Platform Movement Picker Motor message ON OFF ...

Page 107: ...sition to the bottom left Does X motor run YES NO Check repair replace harness Problem solved YES NO Replace I O Control board Check belt and pulley Is the X Home message on YES NO Do a Vend Test with Door Closed On showing a switch or ground wire issue OFF showing a mechanical obstruction NO YES Check replace X motor Problem solved YES NO X Motor Failure In Test Menu Platform Movement is X Home m...

Page 108: ... Check belt and pulley Is the Y Home message on YES NO Do a Vend Test with Door Closed On showing a switch or ground wire issue Off showing a mechanical obstruction NO YES Check replace Y motor Problem solved YES NO Y Motor Failure In Test Menu Platform Movement is Y Home message ON OFF Manually move cup to A9 and pull top door switch out Press the F key Picker Cup goes to the home position YES NO...

Page 109: ...X Home On message If ON go to appropriate Trouble Shooting Pages If OFF 0ff showing is a mechanical obstruction Check replace motor as needed Problem solved NO YES Pull top door switch out Press the F key Picker Cup goes to the home position YES NO Do a Platform Movement test Run Y axis A to E X axis 2 to 7 five times each Does Picker Cup stop in correct position YES NO Do a vend test with door cl...

Page 110: ...unger cycle YES NO Remove Cup bottom cover Is motor plugged in YES NO Press 3 key Is there power to the motor for 1 second between 20 30 VDC NO YES Check repair or replace plunger spring plunger home and out switches Replace picker motor Refer to Y Motor failure Trouble shooting Check fuse on I O board Good Failed Check top left door switch working NO YES Replace switch Verify Y Home switch toggle...

Page 111: ...t location YES NO Fire the plunger to ensure correct location Repeat A E cycle two to three times Is cup in correct location YES NO Repeat A E cycle two to three times Does cup position get worse YES NO Enter Security Code Menu enter Manufacturing Security Code 5555 go to Factory Setup Shelf Offset setting and adjust offset as needed CUP AT WRONG LOCATION HIGH LOW or Y AXIS Close door and test ven...

Page 112: ...X Axis troubleshooting Enter Security Code Menu enter Manufacturing Security Code 5555 go to Factory Setup Shelf Offset setting and adjust offset as needed Check Harness Keypad X Motor I O Board See XY Not Working troubleshooting Check Harness Keypad X Motor I O Board Do a Keypad test Works YES NO CUP AT WRONG LOCATION LEFT RIGHT or X AXIS Repeat test at several locations Does it stop in correct p...

Page 113: ... YES NO Check repair and replace door switch components mounting bracket strike plate switch and harness Is port open all the way YES NO Enter Test Menu Press 2 to open port Does the Port Open Switch change to On and the Port Close Switch change to Off YES NO Check repair and replace door close switch DELIVERY PORT DOOR WORKS IN FACTORY DIAGNOSTICS BUT NOT IN SALES MODE Check for physical obstruct...

Page 114: ...BLEM CAUSE FIX Bill Validator will not run Prices tube cash conditions Check Mech Tubes Takes Bill in Then Rejects it Check Validator or Replace Stacks Bill while in Escrow Mode Max Price Not Yet Reached Bill Validator No Comms error listed in Diagnostics Menu Diagnostics Errors Communication Error with Bill Validator Bill Validator Reported Error Takes Bill Gives No Credit Harness Validator Atlas...

Page 115: ...TED All coins are rejected Main Power Off disconnected Blown I O Board fuse Loose connection Apply power Check fuse replace as necessary Check harness at Coin Mech and Atlas Board Jammed Coin Mech Clear coins Weak springs on changer gate Replace spring Gate partially open Clean reset gate Dirty faulty coin sensor Clean replace Incompatible Coin Mech Replace Defective coin mech Replace Defective At...

Page 116: ... See Diagnostics Errors list to determine cause of out of service Loose connection Check harness at bill validator and Atlas board Coin Mech low on coins Fill coin tubes Bill path obstructed dirty Clear clean path Wrong option switch settings Refer to manufacturers manual and reset Incompatible bill validator Replace Defective bill validator Replace Defective Atlas Board Replace ...

Page 117: ...GE DISPENSED Incorrect change dispensed Vend prices set incorrectly Check price and reset if necessary Coins not laying flat in tubes Check coin tubes clear and reload coins Defective Coin Mech Replace Defective Atlas board Replace ...

Page 118: ... product set up Gate sticking Move product away from gate and do a test vend to check gate operation Check for bent pins in gate assy Dirty worn slide assy Clean check for flash lubricate replace as needed Loose connections Check harness connections at I O board Atlas board motors Defective Plunger arm Use Test Menu Port Cup Sensor to check Plunger arm replace as needed Defective harness Replace h...

Page 119: ...ender not level Level vender Air leak Check product door seal and harness openings in cabinet Check gasket seals on refrigeration unit Machine in direct sunlight Move machine Machine in location with relative humidity above 70 Move machine Compressor will not stop Defective thermostat temp sensor Replace Defective relay Replace Condensate on outside of product door ...

Page 120: ...fective Door interlock Switch Replace Low voltage Check power source Defective thermostat temp sensor Replace Defective stating component capacitor relay Replace Defective Compressor Replace Troubleshooting Tip For domestic venders use a short 15 AMP extension cord plug the compressor directly to the wall outlet This will bypass the AC Distribution Box IMPORTANT FOR TESTING PURPOSES ONLY ...

Page 121: ...cted airflow Check rear screen for obstructions Ensure rear of cabinet is at least 4 10cm away from wall Machine in direct sunlight Move machine Faulty product seal Replace Condenser fan or evaporator fan not running Check blade for obstruction Check fan circuit Evaporator is iced up Check for air leaks or clogged condensate drain line ...

Page 122: ...US and Canada this is 120Vac 60Hz 1P In Europe Australia and other export countries this is 220 230 240Vac 50Hz 1P depending upon your country voltage The serial plate also specifies the ampere rating of the machine This machine must be plugged into a properly rated receptacle with its own circuit protection fuse or circuit breaker CAUTION REMOVE POWER TO THE AC DISTRIBUTION BOX BEFORE CLEANING OR...

Page 123: ...the gear box assemblies DO NOT USE SOLVENTS OR ABRASIVE MATERIALS TO CLEAN ANY PORTION OF THE TRAY DOOR LIGHTING The machine is designed with an energy efficient LED Lighting System To ensure continued reliable operation replace only with the same type and size lamps Lamps must be properly installed and connected CABINET Wash the cabinet with a good detergent or soap mixed in warm water Wax the ve...

Page 124: ...urer s instructions LUBRICATING THE VENDER The vender refrigeration system does not require any field lubrication The hermetic refrigeration system and fan motors are manufactured with lifetime lubrication NEW ATLAS CONTROL BOARD INSTALLATION Setting Model Number On power up the display will show Reset Model Continue Yes No Press the icon and display will show No Model Set Save scroll up Yes No Pr...

Page 125: ... Limit Switch Port LED Port Sensor Port Sensor Electrode X Motor X Home Switch Y Motor Y Home Switch Temp Sensor Touch Display AC Box Fan Refrig Lamp Door Switch E lock MDB EXE Motor Power Interrupt Switch E Lock Door Relay Aux E Lock Power Lamp Lamp 120 VAC Relay Control 24 VAC 120 VAC 120 VAC I O Board Ballast LED Atlas Board Cashless Wireless Devices Cup Sensor Electrode ...

Page 126: ...ort Closed Limit Switch Port LED Port Sensor Port Sensor Electrode X Motor X Home Switch Y Motor Y Home Switch Temp Sensor Touch Display AC Box Fan Refrig Lamp X Y Power Interrupt Switch Lamp Lamp 220 VAC Relay Control 24 VDC 24 VAC 220 VAC 220 VAC I O Board Ballast LED Port Sensor Electrode Atlas Board Door Switch E lock MDB EXE E Lock Door Relay Aux E Lock Power ...

Page 127: ...ket Capacitor FFU130HAX EM US 2255008 3 80240213 Overload Compressor FFU130HAX EM 513554617 4 80240214 Cover Electrical Component FFU130HAX EM 13555028 5 80240216 Relay Compressor Start FFU130HAX EM 213516051 6 80240218 Capacitor Compressor Start FFU130HAX EM US 3252378 7 80240220 Cap Capacitor FFU130HAX EM 2254002 8 80240215 Cord Relief FFU130HAX EM 513545045 9 802 402 21x x1 Holder Capacitor FFH...

Page 128: ...800 E6 65701290 Export Refrigeration Kit Item Part Description CR0004162 Compressor Export 1 CR0004863 Starting Relay Danfoss 2 CR0004865 Cord Relief Compressor Danfoss 3 CR0004174 Capacitor Compressor Start 80μF Danfoss 4 CR0004172 Cover Electrical Component FFU130HAX EM 13555028 5 R134A Freon 9 5oz or 269kg ...

Page 129: ...shipping bolt 80030529 bracket 64707109 Shipping location bottom left corner of cabinet Store the shipping bolt and bracket for future use as illustrated The Shipping Bolt must ne installed any time the machine is moved or transported Failure to do so may result in damage to the XY system Storage location bottom left corner of cabinet ...