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for both Credit Cards and Cash transactions. The Operator receives monthly statements with detail on
all transactions, Number of, Price per transaction, etc. from the Card Processing Company (Vantiv,
Heartland). Daily Transactional data is sent from Vantiv or Heartland to the operators VendMAX
system for automated reconciliation.
All DEX, Machine alerts, and Transactional history is pulled from Streamware Connects server by
the Operators VendMAX system and stored in the VendMAX database for processing.
Streamware Connect supports the VDI Standard which allows for operability with other VMS systems
that are VDI compatible. This pertains to DEX files only; VendMAX is the only VMS that performs
cashless transaction reconciliation. VDI support is only available for DEX file transfers to VDI
compliant VMS, NOT cashless transactions. Only VendMAX provides support for Cashless
reconciliation.
For Merchant Media machines, all plan-o-gram, Nutritional information, and product graphics are
generated by Streamware Connect. Crane Merchandising Systems is providing the nutritional content
information based on information provided by the product manufacturers and Crane Merchandising
Systems cannot accept responsibility for content created by others.
The generated output files are sent via email to the Operator for inclusion on a flash drive for upload to
the Merchant Media Machine.**
Alerts received from Vending Machines are routed via email to non-VendMAX customers.
**At the time of purchase, Streamware Connect sends the Operator a welcome package with all
templates and instructions for filling out the plan-o-gram template and where they send it once it’s
complete for processing.
Definitions:
DEX – stands for Data Exchange and is uniform data that allows vending machines to report
information to data collection systems.
Alerts – provide operators with information (Machine Alerts) about the Vending Equipment’s
operations. Examples: Door open, Temperature sensing, Coin Tube Empty, Inventory levels, etc. these
alerts are real-time alerts separate from DEX reports.
POG – Plan-O-Gram, contains Product descriptions, UPC Codes, prices, Column/Spiral locations, MAX
quantity and planned quantity for each column/spiral locations for the inventory being sold in each
Vending Machine.
Nutritional information – Calories, Carbohydrates, Protein, Sodium, total Fat, Saturated Fats for each
product being sold in the vending machine. Crane Merchandising Systems is providing the nutritional
content information based on information provided by the product manufacturers and Crane
Merchandising Systems cannot accept responsibility for content created by others.
GSM – Global System for Mobile Communications, is used by AT&T and T-Mobile as their method for
Cell communication.
CDMA – Code division multiple access, is used by Verizon and Sprint at their method for Cell
communication.
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