BevMax_Media_Programming_10_6_10 Page 85 of 106 08/1
BEVMAX 6 5800-6/3800-6 TROUBLESHOOTING “XY” ISSUES
1. Selection will not vend.
a. Does a different selection vend?
i. Perform Test Vend in TEST Menu ensure proper selection vends.
ii. Check Custom Space to Sales has been enabled.
1. Check Space to Sales configuration in Machine Configuration
Menu.
b. Did the gate actuate at all?
i. Plunger cycled but gate but did not fully actuate.
1. Gate
Sticking.
a. Check plunger to target alignment in Test Menu Platform
Movement.
b. Shuttle
bad.
c. Bent
pins.
d. Check gear box & follower.
2. Possible delivery cup assembly position alignment problem
a. Plunger should hit approximately ¼” from top edge of
target.
i. Adjust shelf offset see programming “Security
Code Menu, enter the Manufacturing Security
Code 5555, go to Factory Set-up, Shelf Offset
and adjust as needed”.
b. Perform vend test on selections, Test Menu, Test Vend.
i. Only occurs on one column.
1. Defective
target.
2. Defective gear box.
3. Defective
follower.
ii. Occurs on entire shelf.
1. Shelf not secured on supports.
2. Position
alignment.
iii. Occurs on same column, multiple shelves (A2,
B2, C2, D2, E2).
1. Shelf not secured on supports.
2. Position
alignment.
3. Plunger did not cycle fully.
a. Replace plunger return spring.
b. Replace delivery cup assembly.
c. Replace I/O Control board.
ii. Gate did actuate
1. Product and gate mismatch.
2. Possible delivery cup assembly position alignment problem
a. Plunger should hit approximately ¼” from top edge of
target.
b. Adjust shelf offset see programming “Security Code
Menu, enter the Manufacturing Security Code 5555, go
to Factory Set-up, Shelf Offset and adjust as needed”.
c. Perform vend test on selections.
i. Only occurs on one column.
1. Defective
target.
2. Defective gear box.
3. Defective
follower.
3. Dirty / worn tray slide with pusher.
a. Check slide with pusher, clean or replace as needed.
