Guarantee
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High quality after-sales service levels...
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IN GUARANTEE (Year 1)
All appliances carry a FREE fully inclusive 12 months parts and labour guarantee.
If service under your Year 1 Guarantee is required please have available evidence of your date
of purchase when the engineer calls.
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OUT OF GUARANTEE (Years 2-10)
Once an appliance is over 12 months old, and goes out of guarantee, we offer you a very
simple choice of service levels:
CARE LEVEL 1: No advance fee payable, no registration necessary.
Should a repair be needed in years 2-10, (i.e. over 12 months old) your Regional Service Centre will
advise you of the fixed labour charge we will make. Although this charge will vary according to
your location and the type of appliance you own, it is fixed regardless of the time taken or the
number of visits needed to complete the repair.
The cost of parts where required will be charged additional to the fixed labour charge, but again
this cost will have a maximum level of which you will be advised by your Regional Service Centre.
The repair itself is fully guaranteed for 12 months.
CARE LEVEL 2: Annual fee payable all inclusive cover provided.
You may prefer the peace of mind of an all-inclusive type of cover: this is provided by our Care
Plus Scheme which, for an annual fee covers the cost of any parts or labour. This applies on
appliances up to 10 years old.
For your convenience this fee can be paid in installments by Direct Debit. Payments can also be
made by Credit Card (Visa, MasterCard), Cheque and Debit Card.
CARE LEVEL 3: Kitchen Cover
For an extra fee, you can also purchase Kitchen Cover for all of our brand appliances you own,
provided they are under 10 years old. To join simply call 08709 088 088 and register.
EASY ACCESS REPAIR SERVICE
One number - 08709 066 066 connects you automatically to your U.K. Regional Service Centre to
arrange for your local engineers to call.
Office opens 7 days a week, 364 days a year,
Monday - Friday 8am - 8pm, Saturday 8am - 6pm, Sunday 10am - 6pm.
For the Republic of Ireland call 1850 302 220,
Monday - Friday 8am - 5.30pm, Saturday 9.00am - 12.30pm.
This is the largest appliance manufacturer service team in Europe. Trained specialists covering all
our appliances (and directly employed by us).
If contacted before 10am, we try to offer a service call the same day where required or the next
working day. (Monday to Friday). On request, your service call can be the first or last of the day
with am or pm timings always available. We can also cater to meet your specific needs ie. avoiding
school hours whenever we can.
A chargeable service is offered on the basis of payment on completion to our service engineer,
who will issue a receipt.
Our Service Engineers drive recognisable vans, wear uniforms and carry identity cards.
Our Service Engineers will only fit genuine parts.
ANSWER CENTRE
Information and advice regarding specific appliance features and pricing on any of our
appliances, before or after purchase.
From anywhere in the U.K., telephone 08701 50 60 70 from 8.45am - 5.30pm, Monday - Friday.
PARTS NATIONAL MAIL ORDER HOTLINE
The Parts Mail Order Hotline enables you to order parts directly from the manufacturer over the
phone. A wide range of parts and accessories are available for your appliance.
Telephone: 08709 077 077 Fax: 0541 532 532
Republic of Ireland Parts Telephone: 01 842 6836
Monday - Friday 8.30am - 5.30pm, Saturday 8.30am - 12 noon.
Ring quoting your appliance model number and we will help you get the right parts. National
Warehouse comprehensively stocked over 33,000 parts lines. Parts stocked for all models. Parts
carried for all appliances up to 10 years old, (15 on Heating appliances). Optional 24 hour express
courier service. (Additional charge).
CARE FOR THE DISABLED
We offer a range of accessories which enable our blind arthritic or disabled customers to use most
of our appliances. Simply call 08709 077 077 and provide the model number details.
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