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Troubleshooting
Problem
Possible solutions
My Digipigi money box isn’t
responding
Make sure that the Digipigi money box is in the “ACTIVE” mode (switched to
“ON”). If this is not the case, switch to “OFF” and then to “ON” again, or press
the reset button for one second with a sharp object, such as a paper clip, until
the Digipigi money box starts again and says “HELLO.”
The magnetic lock on the
Digipigi money box cannot
be opened via the Digipigi
Parents app
Check that the Digipigi is connected to your home WiFi. Alternatively, briefly
press the reset button at the same time as the pressure-sensitive area. The
magnetic lock will unlock for five seconds and the base can be turned to open it.
Please note that the lock can only be opened when the battery is fully charged.
My Digipigi money box has
come into contact with water
Immediately disconnect from the electricity supply. Send your Digipigi back to
Hadimec AG (see “Returns”) or contact Credit Suisse. A replacement device
can be obtained through your contact person at Credit Suisse by calling
0848 880 844, or at your local branch (credit-suisse.com/locations).
My Digipigi money box
doesn’t show the right time
The Digipigi money box must first be connected to your home WiFi using the
Digipigi Parents app so that the correct Swiss time is displayed.
My home WiFi has changed In the Digipigi Parents app, select “Extras” then “Settings” and then “Change
WiFi.” Then follow the instructions to connect your Digipigi money box to your
new home WiFi.
I want to delete all the data
from my Digipigi money box
Please press the reset button for approximately ten seconds with a sharp object,
such as a paper clip, until the Digipigi says “CHECK CHECK.” Tip: In addition,
uninstall the Digipigi Parents app and the Digipigi Kids app, and then re-install
them from the relevant app store.
