110
Chapter 9 General Troubleshooting
This chapter describes some problems that may arise during scanning,
and their solutions.
•
If the problem was solved, you can continue scanning.
•
If the problem remains, try the next suggestion.
•
If you have tried all the suggestions, and the problem persists,
contact your service center.
•
The service center may require information concerning your log
folder, and the list of actions that you performed. In case problems
arise, you need to create application log files
and send them to the
service center. For details on how to create the files, refer to
Appendix D Application Log Files on page 133
.
9.1
Power & Self-Tests
Symptom
•
The
Light
and the
Status
LED do not light up.
Suggestions
•
Check that the power cable is connected correctly.
•
Check the power supply in the room.
Symptom
•
The
Status
LED on the operating panel is red.
Suggestions
•
Switch the scanner
OFF
, then
ON
. After 30 seconds (in
EverSmart
Pro II
and
EverSmart Supreme
, approximately after 15 seconds),
verify that the
Status
LED is a constant green.
•
Run the
Scanner Checks
procedure from the
Installation &
Utilities
application (refer to
Scanner Checks on page 72
).
Verify that all the tests pass.
•
If none of the suggested actions solve the problem, prepare the log
folder, and contact your service center.
Summary of Contents for EverSmart
Page 1: ...EverSmart Scanners www creo com scanners 399Z50703F Installation Maintenance English...
Page 2: ......
Page 8: ......
Page 12: ......
Page 13: ...1 Chapter 1 Site Preparation General Requirements 2 Safety Instructions 6...
Page 19: ...7 Chapter 2 Unpacking Unpacking Procedure 8 Unlocking Screws Removing Packing 13...
Page 29: ...Powering on the Scanner 17 2 2 2 2 Make sure that the scanner is switched OFF...
Page 40: ......
Page 41: ...29 Chapter 5 SCSI Configuration Configuration Options 30 Setting the SCSI ID 43...
Page 92: ......
Page 109: ...Lamp Replacement 97 4 4 4 4 Pull out the left side of the panel...
Page 110: ...98 Chapter 8 Maintenance 5 5 5 5 Slide out the right side of the panel...
Page 120: ......
Page 128: ......
Page 129: ...117 Appendix A Packing the Scanner Locking the Scanner 118 Packing the Scanner 121...
Page 137: ...125 Appendix B Technical Specifications...
Page 140: ......
Page 145: ...133 Appendix D Application Log Files...
Page 147: ...135 Appendix E Catalog Numbers...
Page 150: ......