Crestron
CNXTA
CNX Telephone Audio Interface Card
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
CNXTA Troubleshooting
TR O U B LE
P O S S IB LE
C A U S E (S )
C O R R E C TIV E A C TIO N
C ircuit card is not
properly seated in
slot.
V erify C N X TA is properly inserted into
C N X C ontrol S ystem slot per
procedures in this O perations &
Installation G uide.
S IM P L W indow s
program error.
V erify the S IM P L W indow s program .
H ardw are or
softw are failure,
hardw are incom -
patibility w ith soft-
w are definitions, or
program m ing error.
V erify that hardw are configuration
m atches softw are configuration (i.e.,
card is in proper slot as defined by
program ). P oll the netw ork (F4) via the
C restron V iew port.
C N X TA
functions
properly but
feedback
indicator(s)
do(es) not
illum inate.
Feedback signal
nam es incorrect in
S IM P L W indow s
program .
V erify S IM P L W indow s program for
feedback signal nam es.
C N X TA does
not function.
Further Inquiries
If after reviewing this Operations & Installation Guide for the CNXTA, you cannot
locate specific information or have questions, please take advantage of Crestron's
award winning customer service team by calling:
•
In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876].
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +5255-5093-2160.
•
In Australia and New Zealand, call Crestron Control Solutions at
+61-2-9737-8203.
Operations & Installation Guide - DOC. 8144A
CNX Telephone Audio Interface Card: CNXTA
•
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Summary of Contents for CNXTA
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