Troubleshooting
The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.
Crestron CSM(I)-QMTDC Motor Troubleshooting
Trouble
Possible Cause(s)
Action
The motor cannot
be controlled, and
all of the LEDs
are off.
There is no power provided
to the motor.
Check the power
connections between the
power supply and motor.
The power connection is
reversed between the
motor and the power
supply.
Ensure that the power
connection to the motor
is not reversed.
The motor moves
in the opposite
direction.
The motor direction is
reversed.
Reverse the direction of
the motor.
The motor
intermittently
stops working.
The motor is exceeding its
maximum duty cycle.
Reduce the duty cycle of
the motor operation.
The motor is encountering
an obstacle or excessive
friction, which is causing it
to stop.
Verify that all
components are aligned
and running smoothly.
The load on the motor is
exceeding its maximum
rating.
Verify that the fabric
weight and tube size do
not exceed the rating for
the motor.
The LED is blue.
The motor is stuck in the
bootloader.
Reload firmware to the
motor.
Additional Information
Original Instructions
The U.S. English version of this document is the original instructions.
All other languages are a translation of the original instructions.
Regulatory Model: [[[Undefined variable TP-Variables.RegulatoryModel]]]
Crestron product development software is licensed to Crestron dealers and Crestron
Service Providers (CSPs) under a limited nonexclusive, nontransferable Software
Development Tools License Agreement. Crestron product operating system software is
licensed to Crestron dealers, CSPs, and end-users under a separate End-User License
Agreement. Both of these Agreements can be found on the Crestron website at
www.crestron.com/legal/software_license_agreement
.
The product warranty can be found at
www.crestron.com/warranty
.
The specific patents that cover Crestron products are listed at
www.crestron.com/legal/patents
.
Certain Crestron products contain open source software. For specific information, visit
www.crestron.com/opensource
.
Crestron, the Crestron logo, Cresnet, infiNET EX, QMT, and Quiet Motor Technology are
either trademarks or registered trademarks of Crestron Electronics, Inc. in the United
States and/or other countries. Other trademarks, registered trademarks, and trade
names may be used in this document to refer to either the entities claiming the marks
and names or their products. Crestron disclaims any proprietary interest in the marks
and names of others. Crestron is not responsible for errors in typography or
photography.
©2021 Crestron Electronics, Inc.
Doc. 7821F
03/05/21
14
CS-SHADE-ROLLER-BATT
Quick Start
Shade Motor and Hardware for CS-SHADE-ROLLER-BATT with CSA-DECOR3 Brackets
