12 • DM-TX-4KZ-202-C and DM-TX-4KZ-302-C
Supplemental Guide — Doc. 8325B
Problem
Possible Cause(s)
Corrective Action
The SIMPL
Windows program
is not operational.
In a configuration in which a
DigitalMedia switcher is not used, the IP
table is not set properly.
Verify that the IP table is set
properly in System Info in the
Crestron Toolbox software.
If the transmitter connects to a
DigitalMedia switcher, the transmitter
does not connect to the correct DM
input port of the switcher.
Ensure that the transmitter
connects to the correct DM
input port of the switcher.
The video flickers
or drops when the
transmitter is
touched or when
metal in the
vicinity of the
device is touched.
The transmitter is not properly
grounded.
Ensure that the transmitter is
properly grounded.
NOTE:
If, for any reason, the factory default settings of the DM-TX-4KZ-202-C or
DM-TX-4KZ-302-C must be restored, do the following: From the Tools menu in the Crestron
Toolbox software, select Text Console and enter the following command:
restore y
