Crestron
DM-TX-200-2G/400-3G
Wall Plate DigitalMedia™ CAT Transmitters
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
DM-TX-200-2G and DM-TX-400-3G Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Device does not
function.
Device is not
communicating with the
network.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
Device is not receiving
sufficient power.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
PWR
LED does
not illuminate.
Device is not receiving
power.
Verify that DMNet is
properly attached.
DM LINK
LED
does not
illuminate.
Device is not
transmitting DMNet
signal.
Verify that DM connections
are properly attached.
Source LED’s do
not illuminate.
Sources are not
transmitting signals.
Verify source operation.
Intermittent or no
audio output.
Poor cable connection.
Verify all cable connections.
Loss of
functionality due
to electrostatic
discharge.
Improper grounding.
Check that all ground
connections have been
made properly.
NOTE:
For more advanced diagnostics, use the DMTool in Crestron Toolbox.
Operations & Installation Guide – DOC. 6949B Wall Plate DigitalMedia™ CAT Transmitters: DM-TX-200-2G/400-3G
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Summary of Contents for DigitalMedia DM-TX-200-2G
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