Isys™ Touchpanels Crestron
FSKTPS-5000/6000
6
••
Field Service for Isys™ TouchPanel: FSKTPS-5000/6000
Field Service Guide - DOC. 5956
Return and Warranty Policies
Merchandise Returns / Repair Service
1.
No merchandise may be returned for credit, exchange, or service without prior
authorization from CRESTRON. To obtain warranty service for CRESTRON
products, contact the factory and request an RMA (Return Merchandise
Authorization) number. Enclose a note specifying the nature of the problem,
name and phone number of contact person, RMA number, and return address.
2.
Products may be returned for credit, exchange, or service with a CRESTRON
Return Merchandise Authorization (RMA) number. Authorized returns must be
shipped freight prepaid to CRESTRON, Cresskill, N.J., or its authorized
subsidiaries, with RMA number clearly marked on the outside of all cartons.
Shipments arriving freight collect or without an RMA number shall be subject to
refusal. CRESTRON reserves the right in its sole and absolute discretion to
charge a 15% restocking fee, plus shipping costs, on any products returned with
an RMA.
3.
Return freight charges following repair of items under warranty shall be paid by
CRESTRON, shipping by standard ground carrier. In the event repairs are found
to be non-warranty, return freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its Cresnet products, denoted by a "CN" prefix
model number, to be free from manufacturing defects in materials and workmanship for a
period of three (3) years from the date of shipment to purchaser. Disk drives and any other
moving or rotating mechanical parts are covered for a period of one (1) year. CRESTRON
warrants all its other products for a period of one year from the defects mentioned above,
excluding touchscreen display components which are covered for 90 days. Incandescent
lamps are completely excluded from Crestron's Limited Warranty. CRESTRON shall, at its
option, repair or replace any product found defective without charge for parts or labor.
Repaired or replaced equipment and parts supplied under this warranty shall be covered only
by the unexpired portion of the warranty.
CRESTRON shall not be liable to honor warranty terms if the product has been used in any
application other than that for which it was intended, or if it has been subjected to misuse,
accidental damage, modification, or improper installation procedures. Furthermore, this
warranty does not cover any product that has had the serial number altered, defaced, or
removed.
This warranty shall be the sole and exclusive remedy to the purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or
economic damages inclusive) arising from the sale or use of this equipment. CRESTRON
makes no other warranties nor authorizes any other party to offer any warranty, expressed or
implied, including warranties of merchantability for this product. This warranty statement
supersedes all previous warranties.
Trademark Information
All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a
registered trademark of Microsoft Corporation. Windows95, Windows98 and WindowsNT are trademarks of
Microsoft Corporation.
