2-Way RF Wireless Touchpanel
Crestron
STX-1700C
STX-1700C Troubleshooting (continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touchpanel display is
dark.
Standby or power
down timeout has
elapsed.
Touch screen to reactivate.
No power to the
touchpanel.
Verify the power is properly applied and all
connections are made.
Touchpanel operation
appears unreliable.
Touchpanel is out of
range. Refer to "Out
Bring unit within range. Refer to
"Specifications" for details.
of Range Feature"
below.
Use reserved join number 17509 in SIMPL
Windows program to indicate when touchpanel
is out of range.
Install an additional STRFGWX near the area
of use to accommodate roaming.
RF Interference
Test as wired unit. If unit tests OK as wired
touchpanel, and fails as wireless touchpanel,
call Crestron Customer Support.
Code related issues
Test as wired unit. If unit tests OK as wired
touchpanel, and fails as wireless touchpanel,
call Crestron Customer Support.
Touchpanel does not
function and SIG LED
on STRFGWX
illuminates, but Rx or
Tx LEDs do not.
Touchpanel RF ID is
not set to match the
RF ID assigned in the
control system
program.
Verify that RF IDs match. Refer to "Select
Interface" on page 9 for details and RF ID
parameters assigned in the program.
SIG LED on
STRFGWX does not
illuminate.
RF ID of Touchpanel
and RF Channel of
STRFGWX receiver
do not match.
Verify that RF ID matches RF channel of the
STRFGWX. Refer to "RF Setup" on page 9 for
details and RF ID parameters assigned in the
program.
Touchpanel screen
changes without
touching the screen.
Touchpanel went out
and then in range
while control system
changed a screen.
Use reserved join number 17509 in SIMPL
Windows program to indicate when touchpanel
is out of range.
Out of Range Feature
The following describes touchpanel operation when the out of range feature is active
or not active. Crestron recommends that you use the out of range feature.
Out of Range Feature Active
When the STX-1700C is out of range, it displays an out of range indication of your
choice (refer to “Optional Pushbuttons” on page 18), and the touchpanel does not
respond. Also the STRFGWX’s TXD (transmit) LCD will flash every four to five
seconds for approximately 30 seconds and then the LCD stops flashing (the unit
stops transmitting if the touchpanel does not come into range in the allotted time). If
the touchpanel comes into range BEFORE the STRFGWX stops transmitting, the
display reverts to whatever screen the control system has active. If the touchpanel
comes into range AFTER the STRFGWX stops transmitting, the user must touch the
screen to activate the gateway and leave the out of range screen.
Out of Range Feature Not Active
When the STX-1700C is out of range, there is no out of range indication displayed.
The only noticeable symptom on the touchpanel is that it does not respond. The
STRFGWX’s TXD LCD will flash every four to five seconds for approximately 30
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2-Way RF Wireless Touchpanel: STX-1700C
Operations Guide - DOC. 6226A
