4.3” Designer Touch Screen
Crestron
TPMC-4SMD
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-4SMD Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Device does not
function.
Device is not
communicating with the
network.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
Device is not receiving
sufficient power.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
TPMC-4SMD is
not responding.
No IP address
configured/obtained.
Use the internal setup menu
(refer to “Ethernet Setup” on
page 12) or Crestron Toolbox
to create/verify Ethernet
settings.
Invalid control system IP
address / IP ID set up
on the TPMC-4SMD
The IP address (or host
name) for the control system
is invalid or the IP ID does not
match the one defined in the
SIMPL program. Refer to
“Ethernet Setup” on page 12
to define IP addresses.
TPMC-4SMD
boots up in setup
screens every
time.
Invalid VT Pro-e project
or no VT Pro-e project is
loaded.
Load/reload VT Pro-e project
using the Toolbox.
Reference Documents
All documents mentioned in this guide are available at
List of Related Reference Documents
DOCUMENT TITLE
Crestron e-Control Reference Guide
30
•
4.3” Designer Touch Screen: TPMC-4SMD
Operations & Installation Guide – DOC. 7027E
