Crestron
TPS-4500IMW
Wall-Mounted Interface Module
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
TPS-4500IMW Toubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touchpanel
does not
function.
Touchpanel is not
communicating to
the network.
Use Performance Viewport (via SIMPL
Windows or VT Pro-e) to poll the network.
Verify network connection to the touchpanel.
Touchpanel is not
receiving network
power.
Confirm that power is supplied to the
network.
Touchpanel
is not
responding.
Incorrect network
wiring.
Touch screen to remove message and verify
correct wiring to all connectors.
Further Inquiries
If after reviewing this Operations Guide for the TPS-4500IMW, you
cannot locate specific information or have questions, please take
advantage of Crestron's award winning customer service team by calling:
•
In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at
+5255-5093-2160.
•
In Australia and New Zealand, call Crestron Pacific at
+613-9480-2999.
Operations Guide - DOC. 5913
Wall-Mounted Interface Module: TPS-4500IMW
•
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