Crighton Engineering will warrant the above components, excluding the glass, for a period of one year (1) if
proved to be defective in material or workmanship under normal domestic use. Warranties cover parts only
and not labour.
In order for the warranty to be valid the warranty card must be completed in its entirety and mailed within
30-days of the date of installation to:
Crighton
Engineering
PO
Box
13438
Onehunga
Auckland
Conditions:
Any wood fire must be installed in accordance with all applicable by-laws, regulations and manufacturer’s
specifications. This warranty explicitly does not cover damage by work completed by others including
chimney sweeps, plumbers and installers, the use of the incorrect fuel e.g. chemically treated wood,
bituminous coal, coastal driftwood and unseasoned wood.
Policy:
It is the position of Crighton Engineering that the first visit to a customer is to be at the expense of the
dealer. If the problem cannot be resolved on the first visit and it is confirmed to be a warranty issue,
Crighton Engineering will recompense the Dealer for the time spend on this warranty.
Crighton Engineering will pay $0.65 cents per kilometer; however a Purchase Order must first be obtained
by Crighton Customer Services. No Invoice will be paid without a Purchase Order Number.
A flat rate of $40.00 per hour will be paid for a service call.
Crighton Engineering will not be responsible for any adjustments that should have been made during the
initial installation. A fire must be inspected before it leaves the dealers shop for installation. If a panel is
found to be faulty, fastenings loose or parts missing due to non-inspection Crighton Engineering will not be
responsible for any travel time to correct these faults.
