AHRS500GA Series Operator’s Manual
Page 28
Doc# 7430-0060-02 Rev. A
10 Appendix D. Warranty and Support
Information
10.1 Customer Service
As a Crossbow Technology customer you have access to product support
services, which include:
•
Single -point return service
•
Web-based support service
•
Same day troubleshooting assistance
•
Worldwide Crossbow representation
•
Onsite and factory training available
•
Preventative maintenance and repair programs
•
Installation assistance available
10.2 Contact Directory
United States:
Phone: 1-408-965-3300 (7 AM to 7 PM PST)
Fax:1-408-324-4840 (24 hours)
Email: techsupport@xbow.com
Non-U.S.:
refer to website
www.xbow.com
10.3 Return Procedure
10.3.1 Authorization
Before returning any equipment, please contact Crossbow to obtain a
Returned Material Authorization number (RMA).
Be ready to provide the following information when requesting a RMA:
•
Name
•
Address
•
Telephone, Fax, Email
•
Equipment Model Number
•
Equipment Serial Number
•
Installation Date
•
Failure Date
•
Fault Description
•
Will it connect to GyroView?
SUNSTAR传感与控制 http://www.sensor-ic.com/ TEL:0755-83376549 FAX:0755-83376182 E-MAIL:szss20@163.com
SUNSTAR自动化 http://www.sensor-ic.com/ TEL: 0755-83376489 FAX:0755-83376182 E-MAIL:szss20@163.com