MPR/MIB User’s Manual
Wireless Sensor Networks
Doc. # 7430-0021-06 Rev. A
Page 49
16 W
ARRANTY AND
S
UPPORT
I
NFORMATION
16.1 Customer Service
As a Crossbow Technology customer you have access to product support services, which
include:
q
Single-point return service
q
Web-based support service
q
Same day troubleshooting assistance
q
Worldwide Crossbow representation
q
Onsite and factory training available
q
Preventative maintenance and repair programs
q
Installation assistance available
16.2 Contact Directory
q
United States: Phone:
+1 408 965 3300 (8 AM to 5 PM PST)
q
Fax:
+1 408 324 4840 (24 hours)
q
Email:
techsupport@xbow.com
q
FAQ Site:
www.xbow.com
> Support>Technical Support (FAQ Site)
q
Non-U.S.: Refer to website
www.xbow.com
and/or the FAQ site above.
16.3 Return Procedure
16.3.1
Return Policy
Customer may return unwanted product within thirty (30) days of Delivery Date. Customer shall
pay a twenty percent (20%) restocking charge on any unwanted products returned to Crossbow.
No returns will be accepted after the thirty (30) day period has expired.
Where special
equipment or services are involved, Customer sha ll be responsible for all related work in
progress; however, Crossbow shall take responsible steps to mitigate damages immediately upon
receipt of a written cancellation notice from Customer. An RMA number must be obtained from
Crossbow for any return of product. Crossbow may terminate any order if any representations
made by Customer to Crossbow are false or misleading.
16.3.2
Authorization
Before returning any equipment, please contact Crossbow to obtain a Returned Material
Authorization number (RMA).
Be ready to provide the following information when requesting a RMA:
q
Name
q
Address
q
Telephone, Fax, Email
q
Equipment Model Number
q
Equipment Serial Number
q
Installation Date
q
Failure Date
q
Fault Description
