25
Customer Care
T
HIS
CHAPTER
DESCRIBES
THE
TECHNICAL
ASSISTANCE
AVAILABLE
FOR
THE
S
ENTRY
AND
PROVIDES
CONTACT
INFORMATION
.
Te c h n i c a l S u p p o r t
Technical support from the Customer Care department is available for the Sentry.
E - m a i l
Crossmatch Customer Care provides free technical support on-line during the warranty period, in the order that the
requests are received.
If the warranty has expired, use the telephone or facsimile to contact the Customer Care department.
Te l e p h o n e a n d f a c s i m i l e
The Customer Care is available at the following telephone numbers:
Technical support is available for the Sentry during the warranty period at zero charge
(see
Terms). After the warranty has expired, technical support is available at a given cost per hour. Contact the Customer
Care department.
The Customer Care for the software products and the services purchased from Crossmatch is not included in the
warranty. The Customer Care for other products is available at a given cost to the customer.
When you contact the Customer Care department, make sure that you can provide the following information:
• Company name
• Contact person
• The Sentry serial number
• The error messages that appear on the screen
Global
CustomerCare@crossmatch.com
Global
Global
Monday- Friday 8 am to 6 pm EST
Customer Care
Tel:
1.866.276.7761
(
Toll Free
)
Tel: 1.561.622.9210 (International)
Fax:
1.561.622.8769
Summary of Contents for Verifier Sentry
Page 1: ...Verifier Sentry Operator Manual...
Page 2: ......
Page 3: ...Crossmatch Verifier Sentry Operator Manual...
Page 8: ...iv Verifier Sentry Operator Manual 870391 V1 1 Figures...
Page 10: ...vi Verifier Sentry Operator Manual 870391 V1 1 Tables...
Page 16: ...6 Verifier Sentry Operator Manual 870391 V1 1 Introduction Introduction...
Page 30: ...20 Verifier Sentry Operator Manual 870391 V1 1 Introduction Use the Sentry...
