CRS SAM4s SPS 2000, Quick Start Manual

Page 1: ...SAM4s SPS 2000 Quick Start Guide All specifications are subject to change without notice 2007 CRS Inc QS SPS 2000 Manual Revision 1 10 ...

Page 2: ...IS THESE PRODUCT S CRS INC SPECIFICALLY DOES NOT WARRANT THAT THE OPERATION OF ANY DRIVERS SOFTWARE OR PROGRAMMING PRODUCTS LICENSED HEREUNDER WHETHER EMBEDDED IN PRODUCTS OR PROVIDED AS SEPARATE PROGRAMS SHALL BE UNINTERRUPTED OR ERROR FREE OR THAT FUNCTIONS CONTAINED IN SUCH DRIVERS SOFTWARE OR PROGRAMMING PRODUCTS SHALL OPERATE IN COMBINATION S WHICH MAY BE SELECTED FOR USE BY YOU OR OTHERWISE ...

Page 3: ...ting Existing Installations 15 Required Support Resources 16 SPS 2000 Program Components 17 Installing Software Using the TFTP Server Method 18 A Download SPS 2000 Software Files 18 B Set TCP IP Protocol Options 19 C Install and Start the TFTP Server 21 D Install the Updated Software 23 E Verify Software Version 25 Application Upgrade from SD Card 27 Bootloader Upgrade from SD Card 29 O S Upgrade ...

Page 4: ... Screen 39 Operation Information 40 Application Notes 41 Convenience Store 41 Beverage Coffee Bakery 41 Ice Cream 41 Chicken 42 Sandwich 42 Salad And Sides 43 Chinese 43 Mexican 43 Pizza 43 Bar And Grill 44 PLU File Structure 44 Connecting a Demo Printer 45 Hardware Required 45 Program Settings 45 Downloading NV Images to the Demo Printer 48 Manual Revision Record 51 ...

Page 5: ...tware Resellers familiar with previous SAM4s models such as the SPS 1000 or the SER 7000 will recognize many of the features of the SPS 2000 The SPS 2000 program has considerable application flexibility and can be configured for both retail sales and food sales in quick and table service environments Like ECR programs the SPS 2000 application program allows the reseller to configure the terminal t...

Page 6: ...0 is a modern computerized network system As with all network systems it requires appropriate electrical power wiring and proper routing of communication cabling for reliable operation and maximizing the life of the equipment When installed in a merchant location CRS recommends a PowerVar ABC065 11 power conditioner CRS P N 701002 which will support an SPS 2000 terminal and printer An uninterrupti...

Page 7: ...ess and hold the Front Panel Power Button to alternately shut down or activate the touch panel Note that the main power switch is located on the bottom of the terminal in the right rear corner The front panel power button may be enabled or disabled in the S Mode options program Set the position of the front panel support to adjust the angle of the front panel from 22 to 77 ...

Page 8: ...play Note The Rear Display connects to serial port 6 To activate the display you must define port 6 as Pole Display Built In Type in S Mode Define Port The SPS 2000 SD Memory Card slot can be used to Load Application Program Updates Save Load End User Program Settings Load Key Images Save Screen Captures ...

Page 9: ...nal ports include Cash Drawer Port Supports 2 Drawers LAN port Keyboard Mouse Ports 2 USB Ports LPT Port Parallel 6 RS 232C Comm Ports 2 DB9 Male 4 RJ45 Terminal Power On Off switch AC Power Cord Connection Serial Number Identification Label The Standard Rear Display uses RS 232C Port 6 ...

Page 10: ...EP Reports PRG Program S Secure Mode A password may be programmed as required for access to PRG S modes Transaction Detail is displayed here If over 12 items are registered a scroll bar displays Main Screen Forty keys display on the main screen Keys can be items categories PLUs or functions A total of 200 different screens Keylinks can be defined to organize items or functions Message Line Display...

Page 11: ...as entrees appetizers or drinks or condiments They may also be used to organize function keys such as discounts or type of payment keys Keylinks can display any combination of PLU keys menu items or condiments or function keys such as keys media keys etc Keylinks can be opened displayed by touching a key on the Main screen or by touching a key on another Keylink Keylinks can also be opened automat...

Page 12: ...ystem Option 7 Here the default password is also 0000 meaning all report levels can be accessed without password entry Authority Level option 40 found in P Mode Employee allows access to Report Mode P Mode and S Mode without password entry Employees such as managers linked to an authority level with this option selected can conveniently access all modes without password entry If an employee card s...

Page 13: ...n bottom of SPS 2000 in the right rear corner 2 Hold front power button down 3 Turn SPS 2000 main power switch ON while holding down front power button 4 Touch 1 2 8 7 for system password 5 Touch ALL CLEAR 6 Touch YES when prompted ALL CLEAR THE MACHINE 7 The SPS 2000 will reboot 8 Enter the station number after the station reboots 1 OK ...

Page 14: ...14 Introduction SAM4s SPS 2000 Quick Start Guide v1 10 ...

Page 15: ...the CRS dealer page and your email for bulletins and software update information Verify that the same software version is installed on all terminals in a multi terminal installation Important Updating Existing Installations If you are performing an update on an existing installation remember that you must perform a memory all clear after installing updated software Before updating an existing inst...

Page 16: ...ds must be formatted as FAT 32 To avoid compatibility issues CRS recommends that you purchase SD cards from CRS LAN crossover cable CRS Part 250042 SolarWinds Net TFTP Server This is a free program that can be downloaded from the SPS 2000 dealer support page at www crs usa com With this program running on your support PC connected to an SPS 2000 by LAN you can access software updates from the SPS ...

Page 17: ...t TFTP Server None Notes In most cases the application program will be the only program that will require updating 1 Application Program This program will be frequently updated as features and operations are changed Do not confuse the application program with the end user program which consists of the files and setting prepared for an end user installation 2 MICOM The MICOM is supported by it s ow...

Page 18: ... download and unzip the software files will differ depending upon the operating system and file compression utility used on your PC One example is shown below Your procedures should be similar SPS 2000 operating system and application files include zImage Linux O S file app yaffs Application file Bootrom bin Boot ROM Micom bin MICOM file NandBoot bin Booting program in case normal booting fails Ra...

Page 19: ...net Mask 255 255 255 0 Gateway 192 168 0 1 Using the following procedure if you are using Windows XP other Windows operating systems use similar procedures 1 Click Start Settings Network Connections The Network Connections dialog displays 2 Select the Local Area Connection listing and right click Select Properties from the sub menu to display the Local Area Connection Properties dialog box ...

Page 20: ...d button 4 Click the Use the following IP address option button and enter the settings displayed in the example above 5 Click OK and then click OK to close the Local Area Connection Properties dialog box CAUTION If you are changing your normal network settings to connect to the SPS 2000 be sure to restore your settings after SPS 2000 Communications are complete ...

Page 21: ...rating systems SolarWinds 2003 TFTP Server is an acceptable alternative You must first source and install the TFTP server 1 Download the tftpd 32 300 zip file from the SPS 2000 dealer support page 2 Extract the tftpd32 exe file from the zip file 3 Connect the SPS 2000 to the PC using a crossed network cable and the LAN port on the SPS 2000 4 Double click the tftpd32 exe file from the zip file The ...

Page 22: ...contains the current SPS 2000 software Click OK 7 Click the Events viewer tab From this tab you will monitor the TFTP Server application window when communication is taking place NOTE Do not close the TFTP Server application Note the path displays where the program files are located and the IP address displayed is 192 168 0 2 ...

Page 23: ... if specifically instructed to by CRS support 1 Power down the SPS 2000 the main power switch is located on bottom of SPS 2000 in the right rear corner 2 Hold front power button down 3 Turn SPS 2000 main power switch ON while holding down front power button 4 Touch 1 2 8 7 for system password 5 Touch SYSTEM MENU 6 Touch BOOT UPDATE 7 Touch YES when prompted COPY BOOTLOADER 8 The ECR display will f...

Page 24: ...r switch is located on bottom of SPS 2000 in the right rear corner 2 Hold front power button down 3 Turn SPS 2000 main power switch ON while holding down front power button 4 Touch 1 2 8 7 for system password 5 Touch ALL CLEAR 6 Touch YES when prompted ALL CLEAR THE MACHINE 7 The SPS 2000 will reboot 8 Enter the station number after the station reboots 1 OK Monitor the TFTP Server screen to review...

Page 25: ...edure from step A Verify that you are using a crossover cable to connect the ECR to the PC do not use a LAN cable Application Kernel Ramdisk Versions 1 Touch the S Mode tab Enter the password if required 2 Touch SELF TEST 3 Touch VERSION The Version Screen displays Boot Version 1 Turn the Power Switch to the ON position while holding down the power button on the front panel below the screen The Bo...

Page 26: ...st Etc The Test screen displays The Micom Version is displayed on the last line of the screen USB OK SHC SPS 2000 ROK MAC Address 00 13 62 00 02 07 SMART MEDIA CARD OK SD CARD OK DALLAS KEY CHECK DALLAS KEY MSR TRACK2 CHECK MSR MSR TRACK1 3 CHECK MSR DRAWER COMPULSORY CLOSED FRONT SWITCH RELEASED MICOM VERSION Micom version 1 01c ...

Page 27: ... as FAT 32 To avoid compatibility issues CRS recommends that you purchase SD cards from CRS 1 At your PC create an sps2000 folder on SD card Copy the application image sps2000 to this folder 2 Insert SD card into the SPS 2000 3 From the S Mode Self Test Menu touch APPLICATION UPDATE 4 Confirm the update by touching YES 5 When finished the Update Complete message displays and the SPS 2000 restarts ...

Page 28: ...r b Hold front power button down c Turn SPS 2000 main power switch ON while holding down front power button d Touch 1 2 8 7 for system password e Touch ALL CLEAR f Touch YES when prompted ALL CLEAR THE MACHINE g The SPS 2000 will reboot h Enter the station number after the station reboots 1 OK 7 Verify the Application software version by pressing the X TIME key in REG mode The version information ...

Page 29: ...tRom bin file to this folder In Windows Explorer your view should look similar to this 3 Insert the SD card into the SPS 2000 4 Power down the SPS 2000 the main power switch is located on bottom of SPS 2000 in the right rear corner 5 Hold front power button down 6 Turn SPS 2000 main power switch ON while holding down front power button 7 Touch 1 2 8 7 for system password 8 Touch SYSTEM MENU 9 Touc...

Page 30: ...oot bin zImage ramdisk gz xlib yaffs and app yaffs files to this folder In Windows Explorer your view should look similar to this 3 Insert the SD card into the SPS 2000 4 Power down the SPS 2000 the main power switch is located on bottom of SPS 2000 in the right rear corner 5 Hold front power button down 6 Turn SPS 2000 main power switch ON while holding down front power button 7 Touch 1 2 8 7 for...

Page 31: ...il the confirmation displays 8 If you wish to capture multiple screens press and hold F5 for each screen you wish to capture Be sure to wait until the confirmation dialog displays before attempting another screen capture or operation 9 When you have completed screen captures and wish to save them to the SD memory card press and hold the F9 key on the keyboard until the audible beep is heard The co...

Page 32: ...aphic program such as Microsoft Paint to re size larger images Images in many common formats can be used i e gif tif jpeg bmp wmf format images cannot be used The length of the image file name must be less than 12 characters The image size for background images is 320 x 425 this size will fill the entire panel The background image file name s should be flist_imgxxx jpg where xxx means the keylink ...

Page 33: ... a folder image on the SD memory card and copy the images you wish to transfer into this folder 2 Insert the SD Memory Card into the SD slot on the right front of the SPS 2000 3 Select Key Relocation from the S Mode main menu 4 Open the Button Image Select screen by touching the key next to the Button Image Select label It does not matter which button is selected 5 Touch COPY At the confirmation d...

Page 34: ... best if under 100K in size Maximum size is 600 wide X 400 height Beginning with software version 2 01n a second screen saver option is available Set SYSTEM OPTION GENERAL FUNCTION OPTION 58 to FLOATING to allow up to fifty images to sequence on the screen These images must be named logo jpg where is 01 through 50 Follow these steps to implement a custom logo 1 Make a LOGO jpg file or logo jpg fil...

Page 35: ...ystem options When you restore programs SPS 2000 will look for program data for the store number set in system options If you had previously saved a program for the same store on the same device the backup function will write over your previous end user program Be sure to archive previously saved programs to your PC 4 Touch BACKUP PGM TO SD from the SRAM Backup menu 5 At the Confirmation dialog bo...

Page 36: ...ays until the upload is complete Save Reports Note that the Report Save Restore feature requires V2 00d software or later Reports can be saved to an SD card USB memory stick or to an FTP site All reports are saved simultaneously Each report is saved in rpt format A report viewer utility is available so that the file data is available to Excel or other PC applications Reports are stored at the foll...

Page 37: ... case of memory clearing customer totals can be restored without disrupting store security or accounting 1 From the S Mode menu touch SRAM BACKUP and select a backup method SD USB or FTP 2 Depending upon the method selected Insert a SD card in the SPS 2000 or insert a USB memory device or connect the SPS 2000 to the FTP site via a router and internet connection 3 Touch RESTORE REPORT FROM SD 4 At ...

Page 38: ...38 Software Installation SD Memory Utilities SAM4s SPS 2000 Quick Start Guide v1 10 ...

Page 39: ...to your PC you can copy the program files to an SD memory card so that you can load it into an SPS 2000 Refer to Restore End User Program on page 35 to complete this task Demo Program Main Screen The program features ten different store and restaurant concepts The main screen displays a key for each concept Convenience Store Beverage Coffee Bakery Quick Service Ice Cream Quick Service Chicken Quic...

Page 40: ...k enter the TABLE or touch LIST CHECK and select The REPEAT function adds another round to the order PAID RECALL with reprint receipt is available The ALPHA TEXT key allows a customer name or other information to print on the receipt Discounts Amount discounts are STORE COUPON and VENDOR COUPON Percent discounts are 10 ITEM DISCOUNT and 25 SUBTOTAL DISCOUNT Adjustment Keys Adjustment functions inc...

Page 41: ...g the menu item The COOKIE key will print a non volatile image on the receipt for coffee Note The image must be loaded on the printer There is a drive thru function on this keylink When customer is at the speaker enter items touch STORE DRIVE THRU Repeat for next car As cars arrive at pickup window touch RECALL DRIVE THRU Orders will be displayed for payment in sequence Touch DONE to return to mai...

Page 42: ...r a single burger with ketchup touch SINGLE BURGER ADD KETCHUP The popup returns to the sandwich menu after a selection is made If you wish to register a chicago dog with no celery salt touch CHICAGO DOG NO CELERY SALT The popup returns to the sandwich menu after a selection is made For the sub sandwiches 2 yellow modifiers must be selected one is the size 6 INCH or 12 INCH and the other the bread...

Page 43: ... key Touch DONE to return to main screen Mexican This is a simple illustration of some typical preset menu items for this popular restaurant concept Touch DONE to return to main screen Pizza This menu shows how a popup can be tied to a required number of selections For the THIN PIZZA THICK PIZZA and PAN PIZZA keys you must select the size and number of toppings prior to touching the crust type men...

Page 44: ...ng choice The CHICKEN DINNER key has two popups linked potato choice and dressing choice Touch DONE to return to main screen There are three guest check functions that allow a tab to be run in this keylink PLU File Structure GROUPS PLU PLU STATUS 1 C STORE 1XX00 1 NON TAX 2 BEV COFFEE BAKERY 2XX00 2 TAXABLE 3 ICE CREAM 3XX00 3 GALLONAGE 4 CHICKEN 4XX00 4 CONDIMENTS 5 SANDWICH 5XX00 5 LIQUOR 6 SALA...

Page 45: ...fine the parameters for the port where the Ellix 20 printer will be connected Settings shown in this section will enable an Ellix 20 printer to generate receipts and requisitions from the demonstration program 1 Touch the S mode tab and enter the password 2000 2 Touch the DEFINE PORT key 3 Set the BAUD RATE to 115200 4 Set the PRINTER to PRINTER TYPE ELLIX 20 5 The remaining settings are the defau...

Page 46: ...uick Start Guide v1 10 P Mode 1 Touch the P mode tab and enter the password 2000 2 Touch the PRINTER KV ROUTING key 3 Touch SYSTEM PRINTER CONFIGURATION 4 Define the DESCRIPTOR PRINTER1 MAIN REG 01 and MAIN PORT 1 as shown above 5 Touch CLOSE ...

Page 47: ...ITCHEN PRINTER ROUTING 7 Set PT 01 to print at KP 1 as shown above 8 Touch CLOSE 9 Touch RECEIPT PRINTER ROUTING 10 Set REGISTER 01 to PRINTER 01 as shown above 11 Touch CLOSE to exit the RECEIPT PRINTER ROUTING screen 12 Touch CLOSE again to return to the P mode main screen ...

Page 48: ...IX 20 printer using the same cable used to connect the SPS 2000 to the ELLIX 20 printer CRS P N 522087 DB 9M to Serial Printer DB 25M 2 Start theSAM4s Bitmap Image Downloader utility Sam4sLogo_050921_2 exe 3 Select ELLIX20S from the Printer Name list box Select the COM port being used match the Baud rate to the printer and set the remaining fields as shown above NOTE You can power on the printer w...

Page 49: ...lick the Select Bitmap tab 6 Click Open File to select a bitmap image 7 Find the folder and image file you wish to use Click Open to add the image to the list 8 Click the Preview Bitmap tab and select the image to preview it Select an image from the list to preview it ...

Page 50: ... the printer must be powered off and then on again 11 You can test print the image by selecting the Print Bitmap tab 12 At Printing Range choose the Selection option button and type the number of the image you wish to print If you select all it may take some time since it will be reading empty memory for unused images 13 Click Close to close the utility For example print image 1 ...

Page 51: ...pdates V1 3 11 16 2006 New TFTP Server Instructions V1 4 12 19 2006 Added v2 00t features V1 5 3 29 2007 Added v2 00x v2 01b features V1 6 5 1 2007 Add features associated with software V2 01n O S upgrade from SD requires Bootrom V1 10 V1 7 8 30 2007 Correct function list file name is flist_imgxxx jpg pg 32 V1 8 10 23 2007 Added features associated with V2 02n V1 9 12 3 2007 Software Update Instru...