Cryo-con Model 24C
Preparing the controller for use
Technical Assistance
Troubleshooting guides and user’s manuals are available on our web page at
http://www.cryocon.com.
Technical assistance may be also be obtained by contacting Cryo-con as follows:
Cryogenic Control Systems, Inc.
PO Box 7012
Rancho Santa Fe, CA 92067-7012
Telephone: (858) 756-3900x100 FAX: (858) 759-3515
e-mail: cctechsupport@cryocon.com
For updates to LabView
™
drivers, Cryo-con utility software and product
documentation, go to our web site and select the Download area.
Current Firmware Revision Level
As of July, 2014 the firmware
revision level for the Model 24C
series is 2.52. Instrument firmware
can be updated in the field via the
LAN port. Updates are available on
the Internet.
Current Hardware Revision Level
As of July, 2014, the hardware
revision level for the Model 24C
series is C.
Returning Equipment
If an instrument must be returned to Cryo-con for repair or recalibration, a Return
Material Authorization (RMA) number must first be obtained from the factory. This
may be done by Telephone, FAX or e-mail.
When requesting an RMA, please provide the following information:
1. Instrument model and serial number.
2. User contact information.
3. Return shipping address.
4. If the return is for service, please provide a description of the malfunction.
If possible, the original packing material should be retained for reshipment. If not
available, consult factory for packing assistance.
Cryo-con’s shipping address is:
Cryogenic Control Systems, Inc.
17279 La Brisa
Rancho Santa Fe, CA 92067-7012
13
Hardware
Revision
A
B, C
Relay contact
rating
2.0A, 30W
10.0A, 150W
Non-powered
outputs
10.0V
Selectable 10V or 5V
full scale.
Loop 2 output
10W or 1.0W-
Volt full-scale
25W or 2.5W-Volt full-
scale