19
Troubleshooting
Symptom
Possible Cause
Solution
No Power / Power status indica-
tor off
No power to unit
Circuit breaker or GFCI is tripped
Blown fuse
Check outlet and plug for proper connection
Check external circuit breaker/GFCI
Check fuse at rear of unit and replace if needed
Tanks not filling during initial
setup
Check external water supply valve
Fix source of leak
Remove source of blockage
Allow several hours for RO to fill
Water is not hot or cold
Power switches turned off
Check the power switches on the rear panel
No, or low, flow from cold
Water inside the cold tank frozen
Turn off the cold switch for 4 hours to melt ice
inside tank
No, or low, flow from hot
Hot tank needs to be descaled
De
-
scale hot water tank
No, or low, flow from both hot
and cold
Filter cartridges may need changed
Low pressure from water supply
Change filter cartridge(s)
Check water supply pressure.
Hot tank limiter has tripped
Reset the hot tank limiter.
Cold switch is off
Unit is not installed correctly
Refrigeration Leak
Check that the cold switch is
“
on
”
Check that the
unit is 4" from the wall, not in direct sunlight or in
a room with high ambient temperature.
Unit not sanitized or Filters not flushed
Sanitize the dispenser.
If the bad taste persists, taste the water coming
directly from the filter cartridge and change as
necessary. If still bad, change the filter, or con-
tact your service provider.
