CSL CS101-2 EPC CLASS 1 GEN 2 RFID HANDHELD READER
USER'S MANUAL, VERSION 1.0
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10.2.3 Customer Expectation Management
Customer expectation must be well managed. It is the job of the system integrator,
particularly the sales person, to warn the customer away from expecting perfect scores. The
truth is, even if 100% read is not achieved, the user can still benefit (in the sense of ROI,
efficiency, lead time, cycle time, etc.) to a substantial extent. It is this extent that should be
considered as the result, not a 100% score. It is almost like getting married to a man or
woman – you will never find the perfect half, but even if she or he is not perfect, you still get to
enjoy from the marriage.
Yield Expectation Managed?
Cost Expectation Managed?
Implementation Process & Time Expectation Managed?
Maintenance Response Time Expectation Managed?