1. The robot is not following an elderly’s movement Check on
the status light located at the robot’s chest
- In case of the status light is active but the robot doesn’t follow
elderly’s movement. Shut it down for a while and reboot it
again. If it still not working as usual,please contact customer
service center for maintenance.
- In case of the status light is inactive, please contact customer
service center for maintenance.
2. The robot is not making any sounds while playing video files
Check on
- The video files in your smartphone if it can be played or not.
- Tap the robot screen to access to the main menu > settings >
sound and check the speaker volume if it is muted or in a low
volume or not. If the status is fully operated but still cannot
making any sounds while playing video files, please contact
customer service center for maintenance.
3. Cannot play the video files on the robot or the video becomes
unresponsive
Check on
- Check on the video files if it has been completely uploaded to
the robot or not. If it still in an uploading process then the video
cannot be played until an uploading process is completed.
(When uploading large file, it is regularly slower than small file)
- In case of the video that previously can be played but cannot
be played in the present, then try to reboot the robot once
again.
- Check on the robot software if it is the latest version or not, if
it’s not. You need to update it first by access through settings
menu > software update.
- If you have followed the instruction above but still cannot play
a video file,please contact customer service center for
maintenance.
Troubleshooting
118
Summary of Contents for Dinsow mini Elderly Companion
Page 1: ......
Page 4: ...3 The purpose of using...
Page 6: ...5 Usage Capability...
Page 18: ...17 Get started...
Page 42: ...Back to previous menu Menu page 4...
Page 45: ...43 Instruction on usage of functions...
Page 65: ...The detail of medicine for notification The status of notification 63...
Page 68: ...Tap continue to continue the game Result of played 66...
Page 82: ...80 4 Select a content 3 Tap to setting...
Page 83: ...Tap to remove a video 6 Tap to remove a video 5 Select a video 81...
Page 91: ...89 1 Select an elderly 2 Select others 3 Select health data Heart rate test on the phone...
Page 92: ...90 5 Show the result of test 4 Select heart rate ratio...
Page 93: ...91 Blood Pressure test on the phone 1 Select an elderly 2 Select others 3 Select health data...
Page 94: ...92 4 Select Blood pressure 5 Show the result of test...
Page 95: ...93 Settings...
Page 111: ...Log out The user can log out by tap log out 4 109...
Page 112: ...110...
Page 113: ...111 Restriction and caution in use...
Page 118: ...92 116...
Page 119: ...117 Troubleshooting...
Page 123: ...121 Maintenance...
Page 125: ...124...
Page 126: ...125 General Information...
Page 130: ...Contact...