Customer Support Services
Chapter 1: Manual Overview and Support Services
6
PowerStation RS Monitor User Guide
Customer
Support
Services
CTC welcomes your thoughts and suggestions on our products
and services. You can contact CTC by telephone, email, or fax.
You can also visit CTC on the World Wide Web to learn the latest
about CTC hardware, software, and customer support services.
•
Telephone: 513-831-2340
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Fax: 513-831-5042
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E-mail: sales@ctcusa.com or support@ctcusa.com
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World Wide Web: http://www.ctcusa.com
CTC recognizes that every customer and every application have
different support needs, so CTC offers a variety of support
services designed to meet those needs. CTC offers three types of
customer support services:
•
Product Technical Support
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Technical Support Products
•
The Product Support Program (PSP)
Product Technical
Support
The Product Technical Support department welcomes any ques-
tion that might arise as you develop or run your applications. We
offer complimentary support for any customer, whether you are an
end-user, original equipment manufacturer (OEM), system inte-
grator, or distributor.
If you have a question about the PowerStation RS Monitor, be sure
to complete the following steps:
1. Check any Release Notes shipped with the unit. These notes
provide important information about the RS Monitor.
2. Consult the PowerStation RS Monitor User Guide and other
printed materials included with the monitor.
3. Review Chapter 5 of this manual, Maintaining and Trouble-
shooting the RS Monitor.
If you cannot find a solution by using one or more of the above
sources, contact CTC’s Product Technical Support department at
513-248-1714, 8:00 a.m. to 5:00 p.m., Eastern Time. You may call
this same number after hours for emergency assistance.