2. Water is spilling out
during cooking.
Check the information below before contacting the service center:
A fully functional cooker may appear to be malfunctioning if you are not familiar with the cooker’s usage or due to easily
correctable causes. If you are experiencing a problem with the product’s use, troubleshoot by refer to the information below. It
might be possible to resolve the issue without having to contact the service center. If the problem persists, then contact the
service center.
Problem
Check
Troubleshooting
1. The cooker isn’t
sometimes working. It
takes too long to cook.
Is the power cord plugged in?
Has the power gone out while cooking?
Did you press the CANCEL button or any other
button while cooking was in progress?
Straighten the pressure cap.
Add the right amount of water for the number of
servings being cooked, and use the correct
scale.
Remove debris and buildup from the automatic
temperature sensor.
Thoroughly clean the top rim of the inner pot and
the outer part of the pressure packing, (where it
meets the pressure packing)
If steam is escaping, tilt the pressure cap back to
depressurize the cooker. Unplug the cooker, and
contact the service center. (The pressure
packing is a consumable part.)
The pressure packing should be replaced every
12 months.
Check if Preset is enabled for the selected
mode.
(See p. 18.)
Securely plug in the power cord.
If the power has gone out for an extended
duration of time, start over again.
Do not press any other button while cooking is in
progress.
Are there any grains of rice stuck to the pressure
packing?
Have you replaced the pressure packing on
time?
Is the pressure packing worn?
Is the Preset option enabled in the
selected cooking mode?
Is the pressure cap at a tilt?
Did you use the measuring cup?
Have you added the right amount of water?
Have you made the right mode selection?
Did you add the right amount of water?
Is the bottom of the inner pot free of debris and
buildup?
3. The rice is getting
overcooked or
undercooked.
4. Steam is escaping from a
side of the lid.
5. Unable to use the Preset
option.
Troubleshooting before Contacting the Service Center
33
Automatically the preset time is adjusted to 13
hours, and Preset Timer mode starts.
Automatically the preset time is adjusted to 8
hours, and ENERGY KEEP WARM mode starts.
Did you set the duration of the Preset option to
greater than 13 hours?
Did you set the duration of ENERGY KEEP
WARM to greater than eight hours?
6.
is shown on
the display.
CJH-BT06 Series_ENG.indd 33
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