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Please check the following table before contacting Customer Service.
A fully functional cooker may appear to malfunction if you are not familiar with how to use the rice cooker or due to easily
correctable causes. If this is the case, check the following and you may be able to solve simple issues without having to contact
Customer Service. If the problem persists, contact Customer Service.
Symptom
Please Check.
How to Troubleshoot
1. Unable to cook
occasionally. Takes too
long to cook.
Is the power plug unplugged?
Has the power gone out while cooking?
Did you press the [CANCEL] button or do any other
operation while cooking?
Insert the power plug firmly.
In the case of power outage for a long time, start
over again.
Do not operate other buttons while cooking.
2. Water spews out during
cooking.
Is the pressure weight tilted?
Did you use the measuring cup?
Did you add the right amount of water?
Did you select the right mode?
Straighten the pressure weight.
3. Rice gets overcooked or
undercooked.
Did you add the right amount of water?
Is the bottom of the inner pot free of foreign
substances?
Use the water level scale to add the right amount
of water for the number of servings to cook.
Remove foreign substances from the infrared
temperature sensor (IR sensor) surface.
4. Steam escapes from the
side of the lid.
Are there any grains of rice stuck to the pressure
packing?
Did you replace the pressure packing on time?
Is the pressure packing worn?
Clean the top rim of the inner pot and the outer
side of the pressure packing. (Parts where the
pressure packing is in contact with)
If steam escapes, tilt the pressure weight back to
depressurize the cooker. Unplug the cooker and
contact Customer Service. (The pressure packing
is a consumable part.)
It is recommended to replace the pressure
packing periodically since its life span is about 1-3
years depending on the number of uses.
5.
message
appears.
These appear when the internal temperature is too
low.
Please contact Customer Service.
6.
,
message
appears.
These error messages indicate that the pressure
(due to a clogged pressure regulator nozzle) or
temperature inside the cooker is too high.
Please contact Customer Service.
7. Unable to use the preset
option.
Is the preset option available for the selected menu
item?
Make sure that the preset option is available for
the selected menu item.
(Refer to page 22.)
8.
message appears.
Did you set the preset time to greater than 13 hours? The preset time is automatically adjusted to 13
hours before the preset mode starts.
9.
,
message
appears.
These error messages appear when there is a
problem with the temperature sensor.
Please contact Customer Service.
Read This Before Contacting Customer Service.
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