22
Check before reporting
a malfunction
▼
If there is anything wrong with the product, check the following points before contacting the customer service center.
When cooking or rice is
heavily scorched
• Are there any foreign substances or rice grains
severely scorched on the outside of the
temperature sensor, hot plate, and inner pot?
• Remove foreign substances on the outside of the
temperature sensor, hot plate, and inner pot.
When food and rice smells
strange immediately after
cooking or during warming
• Did you clean up after cooking with a lot of
smell?
• Refer to page 9 and use after wiping the detachable
top cover and pressure packing.
When the top cover cannot
be closed
• Did you attach the top cover to the opening
direction?
• Is there any hot food in the inner pot?
• Close the top cover according to the opening direction.
• Turn the pressure weight toward VENTING to tilt the
pressure weight, then close the top cover.
When the top cover does
not move in the open
direction
• Didn't you turn the top cover during cooking?
• Didn't you turn the top cover when the steam
was not fully exhausted?
• If the pressure is full during cooking, the top cover will
not open. Do not force open the top cover. If it is
unavoidable, press the cancel button to cancel it, then
turn the pressure weight toward the VENTING
direction to completely exhaust the steam and open it.
• Turn the pressure weight in the direction of VENTING
to completely exhaust the steam and open the top
cover.
If the top cover does not
open even though the top
cover is fully turned to the
open direction
• This is due to pressure.
• Turn the pressure weight in the direction of VENTING
to completely exhaust the steam and open the top
cover. Do not force open the top cover. There is a risk
of burns if hot contents spill.
When steam leaks through
the top cover or a “beep”
whistle is heard
• Is there any foreign substances (rice grains,
etc.) on the packing?
• Isn't the packing worn out?
• Use after cleaning the packing with a dishcloth or soft
cloth.
• Always keep the area around the packing clean.
• If steam leaks, immediately press the cancel button for
2 seconds, press the pressure release button to
exhaust the steam, unplug the power plug, stop using
it, and contact the customer service center.
• Replace the packing after 1 to 3 years of use
depending on the method and frequency of use. If the
old packing is used continuously, steam may leak and
pressure cooking may not be possible.
When there is a “crackling”
sound during cooking, or
warming
• Isn't it the cooking relay sound?
• Is the water on the bottom of the inner pot
wiped?
• The “crackling” sound of the relay is a normal
operation sound of ON and OFF.
• If there is water on the bottom of the inner pot, it
makes a “crackling” sound. Next time, wipe the water
and put in the inner pot.
Symptom
Checklist
Measures
