Cuisinart CGG-0028, Manual

23

TROUBLE SHOOTING                                                               

Many solu�ons given here can make your griddling experience safer and more enjoyable. You can also call 

consumer care department at 

1-866-994-6390

 from 9:00 am to 5:00 pm Eastern �me, Monday through Friday 

for assistance.

PROBLEM

POSSIBLE CAUSE

CORRECTIVE ACTION

Griddle will not 

light.

Flashback 

(fire in burner 

tube(s))

Sudden drop in gas 

flow or low flame

What if my griddle 

starts to rust?

Can I use dish 

detergents to clean 

my griddle?

Do not use dish detergent or dish soap 

on the griddle surface.

Your griddle surface is probably in need 

of a seasoning.

Why does my 

griddle surface 

look dull and dry 

instead of shiny 

and clean?

Seasoning your griddle is a con�nuous 

process in order to maintain a shiny, 

black non-s�ck surface.

For tough spots use oil and a grill screen to 

help remove caked on residue. 

Rust occurs when the griddle is exposed to 

air and water, especially in climates 

suscep�ble to high humidity. While not all 

rust is preventable, the griddle is very easy 

to clean and recover to its original condi�on.

Follow these simple steps to get your 

griddle looking like new:

NOTE: CUSTOMERS IN COASTAL CLIMATES 

MAY REQUIRE MORE FREQUENT 

SEASONINGS TO AVOID RUSTING AND 

CORROSION.

•      Turn the griddle to a high heat for about 

20 minutes to loosen debris.

•      Turn the griddle off and let it cool down 

and use a metal scraper to remove the 

debris. Scrape the griddle dry, do not 

add any water.

•      Use oil and a cooking stone or steel wool 

to con�nue to scrub the griddle surface 

clean.

•      Use paper towels to wipe the griddle  

top clean. Con�nue this process with oil 

and paper towels un�l the griddle 

surface is completely clean.

•      Now season your griddle top and get 

cooking!

1. The igni�on wire came off the igniter/valve.

2. The distance between the igni�on pin and 

the burner is greater than 5/32 in. - 3/16 in.

3. The igni�on wire is broken.

4. No gas supplied.

1. Reconnect the igni�on wire.

2. Adjust the igni�on pin and adjust the 

distance, then fasten it again.

3. Call customer service for a replacement 

igni�on wire.

4. Turn on the regulator valve.

Turn knobs to OFF. 

Clean burner and/or burner tubes. 

See burner cleaning sec�on of Use and Care.

1. Check for gas in LP cylinder.

2. Turn off knobs, wait 30 seconds and light 

griddle. If flames are s�ll low, turn off knobs 

and LP cylinder valve. Disconnect regulator. 

Reconnect regulator and perform a leak-test. 

Turn on LP cylinder valve slowly, wait 30 

seconds and then light griddle.

3. Turn off knobs and LP cylinder valve. 

Disconnect coupling nut from cylinder. 

Reconnect and retry.

1. Out of gas

2. Vapor lock at coupling nut/LP cylinder

connec�on.

Burner and/or burner tubes are blocked