Cuisinart WCH-1500A, Instruction Booklet

6

TROUBLESHOOTING

Symptom

Possible Cause

Solution

On/Off Power but-

ton does not light 

up.

Unit might not be plugged 

into outlet.

Check the wall outlet for power. Make sure the 

outlet is not controlled by a wall switch.

It takes longer than 

45 minutes for 

the water to pass 

through the filter.

Some air is still in the filter.

Place filter in an 

empty

 bowl, then fill with  

water, making sure it is 

fully

 submerged. 

Resoak it for 10–15 minutes, or until no  

more bubbles are observed.

Unit does not dis-

pense water when 

buttons are pushed.

Internal

 water tanks are 

not completely filled with 

water.

Review “Filling the Internal Tanks” on page 5 

to be sure it was done correctly. Make sure the 

lower water tank is full. Continue to press and 

hold push buttons until water flow is steady. If 

unit still won’t dispense water or flow does not 

become steady, contact Customer Service.

Water continues  

flowing from spigot  

after push button is 

released.

Push button is stuck.

Remove water tanks from the base. Continue  

pressing button until it no longer sticks.

HOT water LED 

does not light up.

1.  Power is not on.

2.  There is no water in 

tanks.

1.  Make sure unit is plugged into outlet.

2.  Make sure air has been purged from  

internal tanks, as stated on page 5.

3.  If there is water in the tanks, it will take 

about 10 minutes for the water to heat.

decalcification treatments.

•  Use filtered water in your iron to reduce 

mineral build-up.

• Treat your pets to cleaner, filtered water.
•  Cleaner, filtered water makes tea and instant 

soup or coffee taste better.

•  Keeping the upper tank full helps increase 

the filtering process as well as the flow rate  

of water from spigots.

•  Proper setup of the filter (as instructed 

on page 4) will maximize the reduction of 

contaminants and optimize taste of water.

•  You may notice some condensation and water 

droplets on the lid and tanks of your unit. 

This is normal due to the heating and cooling 

system.

CLEANING AND CARE

CAUTION:

 To prevent personal injury  

or electric shock, always unplug your 

Cuisinart

®

 Countertop Filtration 

System from outlet before cleaning. Do not 

immerse base in water or other liquid. 
1.  Turn the unit off and unplug it from outlet.
2. Remove the filter and place it in a bowl.
3.  Lift upper water tank and let it drain into 

lower tank, and set it aside. Then lift lower 

tank off base and empty. Careful, a full tank 

can be very heavy!

4.  Clean the water tanks and the cover with 

warm soapy water. 

NOTE:

 Remove filter 

timer before washing lid. Filter timer is not 

immersible.

5.  The base is not immersible. Simply wipe it 

clean with a damp cloth.

6. Dry thoroughly when clean.