Cuisinart WCH-1500A, Instruction Booklet

7

Symptom

Possible Cause

Solution

COLD water LED 

does not light up.

1.  Power is not on.

2.  There is no water in 

tanks.

1.  Make sure unit is plugged into outlet.

2.  Make sure air has been purged from inter-

nal tanks, as stated on page 5.

3.  If there is water in the tanks, it will take 

about 80 minutes for the water to chill the 

first time. It takes only about 30 minutes for 

subsequent fill-ups.

COLD water LED 

light turns off even 

though cold water is 

not dispensed.

Large amount of room 

temperature water was 

dispensed.

Allow up to 30 minutes for water to chill and 

LED light will turn on.

Energy Saver mode 

LED does not light 

up.

1. Power is not on.

2.  Energy Saver is in Off 

position

1.  Make sure unit is plugged into outlet.

2.  Make sure Energy Saver switch is in its On  

position.

Heater is still work-

ing and hot water 

is still available in 

Energy Saver mode.

Contact Customer Service.

Filter timer does not 

show “Filtering” or 

“Replace.”

Battery is dead.

Contact Customer Service for replacement 

filter timer.

Leakage on the  

countertop.

1.  Water tanks are not  

properly seated on 

base.

2.  Drainage plugs are not 

fully engaged.

1.  Make sure water tanks are seated  

properly on the base.

2.  Ensure that drainage plugs are correctly 

installed on the bottom of the base.

Water leaks from the 

top cover.

Water tanks are overfilled.

Drain excess water from tanks by pressing 

push buttons.

ROOM temperature 

water is warm.

Allow up to 30 minutes for cold water to chill 

and blue LED light to turn on.

HOT temperature 

water is not hot.

Energy Saver is in On 

position.

Make sure Energy Saver is in its Off position.

TROUBLESHOOTING