90-Day Money-Back Guarantee
T
he
PowerXL Smokeless Grill
is covered by a 90-day money-back guarantee. If you are not 100%
satisfied with your product, return the product and request a replacement product or refund. Proof
of purchase is required. Refunds will include the purchase price, less processing and handling.
Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee
if your product or component part does not perform as expected, the guarantee extends only to
the original purchaser and is not transferable. If you experience an issue with one of our products
within 1 year of purchase, return the product or the component part for replacement with a
functionally equivalent new product or part. The original proof of purchase is required, and you are
responsible to pay to return the unit to us. In the event a replacement unit is issued, the guarantee
coverage ends six (6) months following the receipt date of the replacement unit or the remainder
of the existing guarantee, whichever is later. Tristar reserves the right to replace the unit with one of
equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-back guarantee,
your order number can be used as the return merchandise authorization number (RMA). If the
product was purchased in a retail store, return the product to the store or use “RETAIL” as the
RMA. Return your product to the address provided below for a replacement, which will incur no
additional processing and handling fees, or for the refund of your purchase price, less processing
and handling. You are responsible for the cost of returning the product. You can locate your order
number at www.customerstatus.com. You can call customer service at 973-287-5108 or email
info@tvcustomerinfo.com for any additional questions. Pack the product carefully and include in
the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address,
(5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note
whether you are requesting a refund or replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
PowerXL Smokeless Grill
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact
Customer Service at 973-287-5108.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment
method used at purchase if the item was purchased directly from Tristar. If the item was purchased
from an authorized retailer, proof of purchase is required, and a check will be issued for the item and
sales tax amount. Processing and handling fees are non-refundable.
PowerXL Smokeless Grill | Model: PG-1500FDR
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