Water Does Not Heat At All
If the water heats, but is not hot enough, see
Water Not Hot Enough
.
The following steps are performed with the control box toggle switch in the ON position.
1 Check for power across the terminals of the heating element(s). If power is being supplied, remove the wires
and check for an open heating element (nominal resistance is 13 Ohms).
2 If there is no power to the element, trace the circuit back (using the
ELECTRICAL SCHEMATIC
) to the power
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Water Heats More Slowly Than Usual
1 Check for the proper voltage across the terminals of the heating element.
2 If the proper voltage is being supplied, disconnect the heating element and check for high resistance (nominal
resistance should be 13 Ohms). Replace a heating element if the resistance is too high.
Water Not Hot Enough
1 Check for the correct temperature setting on the thermostat knob.
2
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3 If the temperature setting is OK, check the heating elements for high resistance (nominal resistance should be
13 Ohms). Also make sure all elements are getting power.
4 If the elements are OK, contact the Curtis Technical Support department to determine if temperature
adjustments are necessary.
Water Too Hot (Boiling or Excessive Steaming)
1 If operating the urn at higher elevations, contact the Curtis Technical Support department to determine if
temperature adjustments are necessary.
2 Check for a thermostat that is stuck closed. Replace as necessary.
TROUBLESHOOTING GUIDE
TG30
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