Custom Audio Electronics PLUS4, User Manual

Page 1: ...USER MANUAL PLUS4 ...

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Page 3: ...e is an easily acces sible outlet with a capacity of no less than 10A closely to where the device is to be installed Periodically perform scheduled mainte nance on the device to avoid dirt build up that could compromise the correct safe operation of the unit Before any type of work is done on the machine disconnect the power supply Do not touch the head heating line with bare hands or metal object...

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Page 5: ...MANUAL For details on the commands refer to the manual with code 77200000002100 ...

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Page 7: ...tion module 19 3 3 Connections 20 3 4 Pinout model without interconnection module 22 3 5 Pinout model with interconnection module 24 3 6 Serial port setting model without interconnection module 27 3 7 Parallel port setting model with interconnection module 28 3 8 Driver and SDK 32 4 OPERATION 33 4 1 Adjusting paper width 33 4 2 Paper roll insertion 35 5 CONFIGURATION 37 5 1 Configuration mode 37 5...

Page 8: ...s in ESC POS emulation 54 7 3 Device dimensions 54 7 4 Power supply dimensions cod 963GE020000003 optional 57 7 5 Character sets in ESC POS emulation 58 8 CONSUMABLES 59 9 ACCESSORIES 61 9 1 Interconnection module models without interconnection module 62 10 TECHNICAL SERVICE 63 8 ...

Page 9: ...8 CONSUMABLES description and installation of the available consumables for the device 9 ACCESSORIES description and installation of the available accessories for the device 10 ALIGNMENT information required for managing the paper alignment 11 TECHNICAL SERVICE information required for contacting the technical service 12 ADVANCED FUNCTIONS information about special functions available with the dev...

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Page 11: ... present and that there are no signs of damage If there are contact Customer Service 1 Paper adjustment guides already assembled 2 Fixing hooks 3 Paper roll already inserted into the device 4 Installation instruction 5 Device 1 2 3 4 5 Open the device packaging Remove the packing frame content and remove the packing frame Take out the device Keep the box trays and packing materials in the event th...

Page 12: ... blade for manual tear off 4 Release lever for cover 5 Status led 6 FEED key 7 Seat for fixing hook 8 Connector for interconnection module optional 9 USB interface connector miniUSB 10 Power supply connector 11 RS232 TTL serial interface connector 12 Switch for serial interface setting 5 6 7 3 2 4 1 12 11 10 9 8 12 ...

Page 13: ...anual tear off 4 Release lever for cover 5 Status led 6 FEED key 7 Seat for fixing hook 8 RS232 TTL serial interface connector 9 Parallel interface connector 10 USB interface connector type B 11 Power supply connector 12 Connector for external device optional 12 11 10 9 8 5 6 7 3 2 4 1 13 ...

Page 14: ...w 1 Printing roller 2 Printing head with temperature sensor 3 Sensors for detecting paper presence 3 2 1 2 4 Product label PC Product code 14 digits SN Serial number HW Hardware release PC XXXXXXXXXXXXXX Rx HW 0000000000000000000 SN 14 ...

Page 15: ...on of the device FEED FEED FEED FEED Hold down Hold down modify selected parameter next parameter FEED enter the SETUP MODE POWER UP Hold down Hold down Fast push Fast push Hold down Hold down skip the SETUP MODE Fast push Fast push Print the SETUP report advance the paper manual feed STANDBY FEED 15 ...

Page 16: ...RIPTION OFF PRINTER OFF GREEN ON PRINTER ON NO ERROR GREEN COMMUNICATION STATUS x 1 RECEIVE DATA x 2 RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR x 3 COMMAND NOT RECOGNIZED x 4 COMMAND RECEPTION TIME OUT YELLOW RECOVERABLE ERROR x 2 HEADING OVER TEMPERATURE x 3 PAPER END x 4 PAPER JAM x 5 POWER SUPPLY VOLTAGE INCORRECT x 6 COVER OPEN RED UNRECOVERABLE ERROR 3 x RAM ERROR 16 ...

Page 17: ...ble thickness from a minimum of 3mm and a maximum of 8mm and requires no tools To use the fixing hooks proceed as follows NOTE All the dimensions shown in following figures are in millimetres 1 Insert the device inside the panel 2 Push the two fixing hooks to strike the panel 145 94 3 3 Insert the fixing hooks into the seat on both the device sides MAX 8 17 ...

Page 18: ...4 To remove the fixing hooks lift the lever shown in figure with a small screwdriver 18 ...

Page 19: ...oles in the back side To install the device on a panel it is possible to use three M3 threaded screws into the holes indicated by the letter A or three screws for plastic d 3 length 6 mm into the holes indicated by the letter B see following figure 144 37 35 35 93 3 46 8 35 A A A A B B B B A A B B 19 ...

Page 20: ... device Model without interconnection module PC serial device Power supply PC USB device ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable NOTE If RS232 and USB connectors are inserted communication port is USB 20 ...

Page 21: ...le PC USB device PC serial device PC Power supply ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable NOTE If RS232 and USB connectors are inserted communication port is USB 21 ...

Page 22: ...y NOTE Power supply cable The following figure shows the connector pinout of the power supply cable for the device Female JST connector series XHP 4 GND Black 4 GND Black 3 VP Orange 2 Segnal Cable color PIN VL Red 1 Power supply cable 1 4 5 1 MINI USB INTERFACE Female MINI USB type B connector J6 1 VPLUG 2 D0 3 D0 4 n c 5 GND SH1 GND SH2 GND SH3 GND SH4 GND 22 ...

Page 23: ...e 0 corresponds to a voltage level of between 3Vdc and 15Vdc and logic value 1 corresponds to a voltage level of between 3Vdc and 15Vdc DEVICE PC connection The following picture shows an example of connection between the device and a personal computer using a 9 pin RS232 serial connector DEVICE PC DTR DTR TX RX RX GND FEED LED TX GND 1 2 DB9 1 2 3 4 5 6 7 8 9 MOLEX 51021 6 pin female 1 2 3 4 5 6 ...

Page 24: ...Frame GND ATTENTION Respect power supply polarity NOTE Power supply cable The following figure shows the connector pinout of the power supply cable for the device Tripolar male connector 24 V n c GND Power supply cable 1 2 3 4 USB INTERFACE Female USB type B connector J5 1 VPLUG in 2 D0 in out 3 D0 in out 4 GND SH1 GND SH2 GND 24 ...

Page 25: ...ence of the RS232 standard logic value 0 corresponds to a voltage level of between 3Vdc and 15Vdc and logic value 1 corresponds to a voltage level of between 3Vdc and 15Vdc DEVICE PC connection The following picture shows an example of connection between the device and a personal computer using a 9 pin RS232 serial connector DEVICE PC RXD TXD GND CTS TXD RXD GND RTS DB9 1 2 3 4 5 6 7 8 9 DB9 1 2 3...

Page 26: ... female connector J7 1 STROBE in 2 AD0 in 3 AD1 in 4 AD2 in 5 AD3 in 6 AD4 in 7 AD5 in 8 AD6 in 9 AD7 in 10 ACK out 11 BUSY out 12 PAP END out 13 VCP out 14 n c 15 ERROR out 16 n c 17 GND 18 n c 19 GND 20 GND 21 GND 22 GND 23 GND 24 GND 25 GND SH1 GND SH2 GND 26 ...

Page 27: ...TS CTS protocol has been selected while if the XON XOFF protocol has been selected the signals are TD and RD Transmission format BIT 0 START BIT BIT 1 BIT 2 BIT 3 BIT 4 BIT 5 BIT 6 BIT 7 1 PARITY BIT 2 STOP BIT NEXT START BIT NOTES 1 Bit 7 is present if only in the printer set up is enabled 8 bit char as data length 2 Parity Bit is preset if only in the printer set up the parity is enabled RTS CTS...

Page 28: ... TD STOP START BIT START BIT STOP 11XON 3 7 Parallel port setting model with interconnection module To set the parallel port of the device proceed as follows 1 Lift the release lever to unhook the frontal cover and completely open the cover to the maximum opening position 28 ...

Page 29: ...Unscrew the 3 fixing screws and remove the interconnection board Unscrew the 3 fixing screws and remove the rear cover 2 3 29 ...

Page 30: ...ION BOARD TTL parallel interface JP1 JP2 INTERCONNECTION BOARD Centronics parallel interface 4 Close the jumpers JP1 and JP2 as shown in figure according to the desiderd setting 5 Assemble the device by reversing the previous steps 6 SEE PREVIOUS STEPS 30 ...

Page 31: ...TROBE indicate the data validity and BUSY indicate that the device is ready to receive data Transmission format DATI VALIDI DATI VALIDI D0 D7 STROBE BUSY Flow diagram ERROR NO NO NO SI NO SI SI OUT DATA OUT STROBE 0 OUT STROBE 1 START RETURN TIMEOUT 1 sec TIMEOUT 4 sec BUSY 1 BUSY 0 31 ...

Page 32: ...the driver Driver per Windows VISTA 32 64bit Driver per Windows 7 32 64bit Driver per Windows 8 32 64bit Linux Follow the instruction get back on the README TXT file You can find it in the software package downloaded in advance Android Library for CustomAndroidAPI Extract the zipped folder to the destination path desired Follow the instructions present in the software package that you downloaded o...

Page 33: ...dth to 144mm or 112mm To adjust the paper width proceed as follows 1 Check the number impressed on the visible side of guides If the number does not match the paper width desired proceed with the following steps Lift the release lever and completely open the frontal cover to the maximum opening position 2 33 ...

Page 34: ...nwards Remove the two guides by gently levering with a small screwdriver at the point shown in the figure ATTENTION While using the screwdriver be carefull not to damage the two guides and the paper compartment 4 NOTE The assembly procedure for the adapter guides is the same for all the device models 34 ...

Page 35: ...the device To change the paper roll proceed as follows 2 Adjust the paper width Insert the paper roll so that it unrolls correctly as shown in figure 3 SEE PREVIOUS PARAGRAPHS 1 Pull out of the paper compartment a few centimeters of paper and close the frontal cover 35 ...

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Page 37: ...ation mode and print a SETUP report with the operating parameters of the device proceed as follows 1 While pressing the FEED key switch on the device by inserting the power supply cable Models with interconnection module Models without interconnection module 37 ...

Page 38: ...prints the report with parameters for settings 2 3 PRINTER SETTINGS PRINTHEAD SELFTEST 1 832 PRINTHEAD WORKING GOOD PRINTER TYPE PLUS4 PRINTING HEAD TYPE type INTERFACE USB PROGRAM MEMORY TEST OK DYNAMIC RAM TEST OK PLUS4 printer SCODE code rel 1 00 Enter setup 38 ...

Page 39: ...TYPE type INTERFACE USB PROGRAM MEMORY TEST OK DYNAMIC RAM TEST OK EEPROM TEST OK HEAD VOLTAGE V 07 00 HEAD TEMPERATURE C 25 POWER ON COUNTER 4 PAPER PRINTED cm 40 Printer Emulation ESC POS TM RS232 Baud Rate 115200 bps RS232 Data Length 8 bits chr RS232 Parity None RS232 Handshaking Xon Xoff Busy Condition RxFull USB Address Number 0 Print Mode Normal Autofeed CR Enabled Chars inch A 20 B 15 cpi ...

Page 40: ...NG HEAD TYPE print head model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty EEPROM TEST OK appears if functioning and NOT OK if faulty HEAD VOLTAGE voltage of the head HEAD TEMPERATURE temperature of the head POWER ON COUNTER number of power ups made PAPER PRINTED centimetres of paper p...

Page 41: ...TY Bit for the parity control of the serial interface None D parity bit omitted Even even value for parity bit Odd odd value for parity bit NOTE Parameter valid only with serial interface RS232 HANDSHAKING Handshaking XON XOFF D software handshaking Hardware hardware handshaking CTS RTS NOTES Parameter valid only with serial interface When the receive buffer is full if handshaking is set to XON XO...

Page 42: ...two parameters for the setting of two digits for the tens and the units CODE TABLE num x 10 Setting the digit for tens 0 D 2 4 1 3 5 CODE TABLE num x 1 Setting the digit for units 0 D 2 4 6 8 1 3 5 7 9 NOTE See the paragraph 7 5 to learn about the character tables corresponding to the identification numbers set with this parameter The character tables set with this parameter are the same set with ...

Page 43: ...in in the receive buffer When the paper runs out the printer keeps the remaining data in the receive buffer and prints the remaining portion of the ticket after that the new paper is loaded Enabled When the paper runs out all data in the receive buffer are deleted PRINTHEAD TEST POWERON Setting of the performing of the print head test Disabled D the test is performed only during the printing of th...

Page 44: ... until a key is pressed or characters are received through the communication port Hexadeci mal Dump mode For each character sent the ticket shows the hexadecimal value and the ASCII codes if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump 31 32 33 34 35 39 30 31 32 33 37 38 39 75 69 68 6B 6A 73 64 73 64 66 6B 6A 66 73 64 66 6B 65 69 6F 79 75...

Page 45: ...RY PAPER CHANGE Printhead Use isopropyl alcohol Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper compartment Use compressed air or tweezers Sensors Use compressed air EVERY 6 MONTHS OR AS NEEDED Printer case Use compressed air or a soft cloth For specific procedures see the following pages NOTE If you use the device in dusty environments you must reduce the intervals between the cleaning ...

Page 46: ...N Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent 1 Disconnect the power supply cable and open the frontal cover of the device see par 4 1 2 ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent Remove any scraps of paper and the accumulated paper dust i...

Page 47: ...ts or hard brushes Do not let water or other liquids get inside the machine ON ISOPROPYL ALCOHOL Printing roller 1 Disconnect the power supply cable and open the frontal cover of the device see par 4 1 2 Clean the printing roller by using a non abrasive cloth moistened with isopropyl ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine ON ISOPROPYL...

Page 48: ...ect the power supply cable 2 ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent To clean the device use compressed air or a soft cloth 48 ...

Page 49: ...of the web site www custom biz For communication via USB you must install on PC the printer driver available in the download area of the web site www custom biz Proceed as follows 1 Write down the product code 14 digits printed on the product label see par 2 4 2 Go to the web site www custom biz and download the appropriate firmware release from the DOWNLOAD area 3 Print the SETUP report see chapt...

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Page 51: ...connection module USB connector 12 Mbit sec USB 2 0 full speed Serial RS232 TTL connector from 1200 to 115200 bps models with interconnection module Seriale RS232 connector from 1200 to 115200 bps USB connector 12 Mbit sec USB 2 0 full speed Centronics TTL connector up to 2MB sec MEMORIES Receive buffer 2 Kbytes Flash memory 1 Mbytes internal 4 Mbytes external of which 1Mbytes available RAM memory...

Page 52: ...er rolls thermal side on outside of roll Paper width 112 mm 114 mm Paper weight from 50 g m2 to 60 g m2 Recommended types of paper KANZAN KF50 Paper end Not attached to roll core External roll diameter max 50 mm Internal roll core diameter 12 mm Core type Cardboard or plastic DEVICE ELECTRICAL SPECIFICATIONS Power supply models without interconnection module from 5 Vdc to 8 Vdc optional external p...

Page 53: ...0 Vac Frequency from 50 Hz to 60 Hz Current output 2 5 A Power 60W ENVIRONMENTAL CONDITIONS Operating temperature from 0 C to 60 C Relative humidity from 10 Rh to 85 Rh Storage temperature from 20 C to 70 C Storage relative humidity from 10 Rh to 90 Rh NOTES 1 Control board 2 Respecting the regular schedule of cleaning for the device components 3 Referred to a standard CUSTOM receipt L 10cm Densit...

Page 54: ...75 8 75 Characters L x H mm Normal 2 25 x 3 1 625 x 3 1 25 x 3 7 3 Device dimensions Length 148 mm Height 97 8 mm Width models without interconnection module 71 7 mm models with interconnection module 89 1 mm Weight models without interconnection module 390 g models with interconnection module 510 g NOTE All the dimensions shown in following figures are in millimetres 54 ...

Page 55: ...Models without interconnection module 148 97 8 Ø 3 5 fixing point 93 3 46 8 35 144 37 35 35 Ø 3 5 fixing point Ø 3 5 f i x i n g p o i n t 152 2 1 6 65 3 maximun panel thickness 65 2 6 5 55 ...

Page 56: ...Models with interconnection module 148 97 8 93 3 144 152 2 1 6 65 3 maximun panel thickness 65 2 77 3 82 6 6 5 56 ...

Page 57: ...upply dimensions cod 963GE020000003 optional Length 127 mm Height 35 5 mm Width 56 mm NOTE All the dimensions shown in following figures are in millimetres 35 5 24V GND N C 1 2 3 AC INLET 56 127 DC OUTPUT WIRE 57 ...

Page 58: ...Coding table 0 PC437 Usa Standard Europe 33 WPC775 Baltic Rim 1 Katakana 34 PC855 Cyrillic 2 PC850 Multilingual 35 PC861 Icelandic 3 PC860 Portuguese 36 PC862 Hebrew 4 PC863 Canadian Frech 37 PC864 Arabic 5 PC865 Nordic 38 PC869 Greek 11 PC851 Greek 39 ISO8859 2 Latin2 12 PC853 Turkish 40 ISO8859 15 Latin9 13 PC857 Turkish 41 PC1098 Farsi 14 PC737 Greek 42 PC1118 Lithuanian 15 ISO8859 7 Greek 43 P...

Page 59: ...8 CONSUMABLES The following table shows the list of available consumables for device DESCRIPTION CODE THERMAL PAPER ROLL wight 55g m2 width 112mm Ø external 48mm Ø core 12mm 67300000000309 59 ...

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Page 61: ...OWER SUPPLY for technical specification see paragraph 7 1 963GE020000003 models without interconnection module CABLES KIT POWER SUPPLY SERIAL TTL INTERFACE 5 8 VOLT 44000000002500 INTERCONNECTION MODULE see paragraphs 9 1 976GJ020000001 models with interconnection module POWER SUPPLY CABLE 26600000000012 61 ...

Page 62: ...0001 is available for the device The kit includes see figure 1 Interconnection board 2 No 3 fixing screws for interconnection board 3 No 3 fixing screws for rear cover 4 Rear cover 5 Instruction sheet 5 4 3 2 1 NOTE To assemble the interconnection module refer to the instruction sheet provided with the kit 62 ...

Page 63: ... e mail to the Technical Service with the data collected Print a Setup report see paragraph 5 1 The Setup report shows the firmware release 3 2 XXXXXXXXXXXXXX Rx 0000000000000000000 support custom it Customer Service Department support custom it Customer Service Department PRINTER SETTINGS PRINTHEAD SELFTEST 1 832 PRINTHEAD WORKING GOOD PRINTER TYPE PLUS4 PRINTING HEAD TYPE type INTERFACE USB PROG...

Page 64: ...ber 76200000003800 Rev 1 05 www custom biz CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved ...