Troubleshooting
8
In the event the RIZE
®
adjustable bed fails to operate, investigate the
symptoms and possible solutions provided in the chart below:
SYMPTOM
SOLUTION
Hand Remote LED illuminates and appears
Normal, but will not operate bed.
None of the Functions on the
Adjustable Bed will Operate.
1) Is the power cord plugged into a working &
grounded electrical outlet?
•
NOTE:
A grounded, electrical surge protection device
is recommended (not supplied)
2) Test outlet by plugging in an appliance you know
works properly.
1) Your Bed may be obstructed preventing smooth
operation. Remove obstructions from around &
under the bed.
2) Check that Head section has clearance from
headboard or wall.
3) Headboard may be too close the edge of the
mattress. Verify a 1.5” (38.1mm) to 2” (50.8mm)
distance between headboard brackets and mattress.
Adjust if required.
1) Unplug the power cord. After 45 seconds, plug in to
electrical outlet. This should reset the electronic
components.
2) The Home Electrical circuit breaker may have been
tripped. Reset circuit breaker if needed.
3) Check surge protection device or electrical outlet to
insure working order. Test outlet by plugging in a
known working appliance.
Head or foot section Function Key will elevate bed,
but will not return to the horizontal (Flat) position.
IF YOU EXPERIENCE ANY TROUBLE WITH YOUR BED FRAME WITHIN THE WARRANTY PERIOD,
PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR FRAME
AND ONLINE (IF APPLICABLE). IF PROBLEMS PERSIST, PLEASE CALL:
CUSTOMER SERVICE TOLL FREE NUMBER
1-877-826-8757
Please Have Your Receipt Ready And Available
THANK YOU AND ENJOY YOUR RIZE
®
ADJUSTABLE BED FRAME!
Adjustable Bed Frame
The
“ELEVATION”
