8
TROUBLESHOOTING
Problem
Possible Cause
Solution
Full-time surge protection
outlets stop providing power to
equipment. Circuit breaker
button is projecting from the
side of the unit.
Circuit breaker has
tripped due to an
overload.
Turn the UPS off and unplug at least one piece of
equipment. Wait 10 seconds, reset the circuit
breaker by depressing the button, and then turn
the UPS on.
Battery not fully charged.
Recharge the battery by leaving the UPS
plugged in.
The UPS does not perform
expected runtime.
Battery is slightly worn
out.
Contact CyberPower Systems about
replacement batteries at
service@cyberpower-eu.com
The on/off switch is
designed to prevent
damage by rapidly turning
it off and on.
Turn the UPS off. Wait 10 seconds and then
turn the UPS on.
The battery is worn out.
Contact CyberPower Systems about
replacement batteries at
service@cyberpower-eu.com
The UPS will not turn on.
Mechanical problem.
Contact CyberPower Systems at
service@cyberpower-eu.com
The USB cable is not
connected.
Connect the USB cable to the UPS unit and an
open serial port on the back of the computer. You
must use the cable that came with the unit.
PowerPanel® Personal Edition
is inactive.
The unit is not providing
battery power.
Shutdown your computer and turn the
UPS off. Wait 10 seconds and turn the
UPS back on. This should reset the unit.
Additional troubleshooting information can be found at eu.cyberpowersystems.com
For more information, visit eu.cyberpowersystems.com or contact
CyberPower Systems B.V.
Flight Forum 3545 5657DW Eindhoven The Netherlands
Tel: +31 40 2348170, E-MAIL: sales@cyberpower-eu.com
Entire contents copyright ©2004 CyberPower Systems B.V., All rights reserved. Reproduction
in whole or in part without permission is prohibited. PowerPanel® and PowerPanel® Plus are
trademarks of CyberPower Systems (USA) Inc.
