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TROUBLESHOOTING

TECHNICAL SPECIFICATIONS

Problem

Possible Cause

Solution

PowerPanel® is inactive  

(all icons are gray).

The unit is not providing battery 

power.

Shutdown your computer and turn 

the UPS off.  Wait 10 seconds and 

turn the UPS back on.  This should 

reset the unit.

The serial cable is not the cable 

that came with the unit.

Please use the serial cable  

that came with the unit for  

the software.

The USB power ports are  

not providing power to the  

connected devices.

The USB power port has Over  

Current Protection design. When 

the total current of connected  

devices is over 3 .1A, the USB  

power ports will stop providing 

power to the connected devices.

Turn the UPS off and unplug  

at least one piece of device  

connected to the USB power  

port and then turn the UPS on.

Additional troubleshooting information can be found at “Support” at www.CyberPowerSystems.com

Model

CP1350PFCLCDa

CP1500PFCLCDa

Capacity

1350VA / 880W

1500VA / 1000W

Nominal Input Voltage

120V

Input Frequency

60 Hz ± 3 Hz

On-Battery Output Voltage

120Vac ± 5%

Max. Load for UPS Outlets

(5 Outlets)

1350VA / 880W

1500VA / 1000W

Max. Load for Full-Time

Surge Protection outlets

12 Amp

On-Battery Output Wave Form

Sinewave

Operating Temperature

+ 32°F to 104° F / 0° C to 40° C

Operating Relative Humidity

0 to 95% non-condensing

Size (W x H x D)

3.9” x 11” x 14” (100 x 280 x 355 mm)

Net Weight

22.71lbs / 10.3 kg

24.91lbs / 11.3kg

Battery Type

Sealed Maintenance Free Lead Acid Battery

Typical Battery Recharge Time

8 hours from total discharge under 100% load

Typical Battery Life

3 to 6 years, depending on number of discharge/recharge cycles

Recommended Battery

Sealed Maintenance Free Lead Acid Battery

Safety Approvals

UL1778, CSA C22.2 No 107.3, FCC/DoC Class B

Summary of Contents for CP1350PFCLCD

Page 1: ...On Indicator 3 LCD Module Display 4 Down Display Button 5 Up Mute Button 6 Enter Setup Button 7 USB charge ports Except for CP1350PFCLCD 8 Battery and Surge Protected Outlets 9 Full Time Surge Protection Outlets 10 Circuit Breaker 11 DB9 USB Ports to PC 12 Wiring Fault Indicator red 13 Communication Protection Ports RJ45 14 SNMP HTTP Network Slot Except for CP1350PFCLCD 15 Widely Spaced Outlets De...

Page 2: ...ing a computer component CAUTION To reduce the risk of fire connect only to a circuit provided with 20 amperes maximum branch circuit over current protec tion in accordance with the National Electric Code ANSI NFPA 70 CAUTION Not for use in a computer room as defined in the Standard for the Protection of Electronic Computer Data Processing Equip ment ANSI NFPA 75 CAUTION Do not dispose of batterie...

Page 3: ...low utility power to a consistent and safe 110 120 volts If incoming utility voltage drops below 90 volts or exceeds 140 volts the units auto matically switch to battery back up power DETERMINE THE POWER REQUIREMENTS OF YOUR EQUIPMENT 1 Ensure that the equipment plugged into the UPS does not exceed the UPS unit s rated capacity If the rated capacities of the unit are exceeded an overload condition...

Page 4: ... the wall outlet and UPS are located near the equipment being attached for proper accessibility SYSTEM FUNCTION BLOCK DIAGRAM EMI Filter Surge Suppressor AVR Charger AC DC Battery Inverter Input Output Normal Mode Battery Mode Advanced Energy Saving Patented Bypass Technology CyberPower s patented GreenPower UPS with Bypass Technology reduces UPS energy costs by up to 75 compared to conventional U...

Page 5: ... unit has 6 battery powered and surge protected outlets to ensure temporary uninterrupted operation of your equipment during a power failure DO NOT plug a laser printer paper shredder copier space heater vacuum cleaner sump pump or other large electrical device into the Battery and Surge Protected Outlets The power demands of these devices will overload and possibly damage the unit 9 Full Time Sur...

Page 6: ...O LOCAL REGULATIONS REPLACING THE BATTERY BATTERY REPLACEMENT PROCEDURE CP1350PFCLCD CP1500PFCLCD 1 Turn off and unplug all connected equipment 2 Turn the UPS off and unplug it from the AC power source 3 Turn the UPS on its side 4 Remove the front panel retaining screws located on the bottom of the UPS 5 Slide the front panel completely off of the unit 6 Remove the fixed stand from the upper batte...

Page 7: ...ult Overcharge Contact CyberPower Systems for support E02 Charger Fault No Charge Contact CyberPower Systems for support E11 Battery Overvoltage Contact CyberPower Systems for support E21 Battery Output Short Fault Turn on the UPS E22 Battery Mode or AC Utility Power Mode Overload Fault Unplug at least one piece of equipment from battery outlets and turn the UPS on again 8 OVERLOAD This icon appea...

Page 8: ... Systems at cyberpowersystems com support PowerPanel is inactive all icons are gray The USB cable is not connected Connect the USB serial cable to the UPS unit and an open USB serial port on the back of the computer You must use the cable that came with the unit The USB cable is connected to the wrong USB port Check the back of the computer for an additional USB serial port Move the cable to this ...

Page 9: ...n turn the UPS on Additional troubleshooting information can be found at Support at www CyberPowerSystems com Model CP1350PFCLCDa CP1500PFCLCDa Capacity 1350VA 880W 1500VA 1000W Nominal Input Voltage 120V Input Frequency 60 Hz 3 Hz On Battery Output Voltage 120Vac 5 Max Load for UPS Outlets 5 Outlets 1350VA 880W 1500VA 1000W Max Load for Full Time Surge Protection outlets 12 Amp On Battery Output ...

Page 10: ...ed and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio co...

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