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Customer Service & Warranty
Product Registration
Thank you for purchasing a CyberPower product. Prompt product
registration entitles coverage under the Limited Warranty and also allows the
opportunity to be notified of product enhancements, upgrades, and other
announcements.
Registration is quick and easy at www.cyberpowersystems.com/registration (for
USA and Canada) or www.cyberpower.com/registration (for all other regions).
Cyber Power International
Feel free to contact our Tech Support department with installation,
troubleshooting, or general product questions.
Cyber Power Systems, Inc.
Web: www.cyberpower.com
For USA and Canada:
4241 12th Ave East, Suite 400 Shakopee, MN55379
Toll-free: (877) 297-6937
For all other regions:
Please visit our website for local contact information.
Limited Warranty
Read the following terms and conditions carefully before using the
CyberPower PDU series. By using the Product, you consent to be bound by
and become a party to the terms and conditions of this Limited Warranty. If
you do not agree to the terms and conditions of this Warranty, you should
return the Product for a full refund prior to using it.
Who Is Providing This Warranty?
CyberPower Systems, Inc. provides this Limited Warranty.
What Does This Warranty Cover?
This warranty covers defects in materials and workmanship in the Product
under normal use and conditions.
What Is the Period of Coverage?
For USA and Canada, CyberPower provides a 3-Year warranty to the original
purchaser who owns the Product. For other regions, please contact your
local CyberPower sales team for more information.
Who Is Covered?
This warranty only covers the original purchaser. Coverage ends if you sell or
otherwise transfer the Product.
How Do You Get Service?
1. You can use the contact information mentioned above for instructions.
2. When you contact CyberPower, identify the Product and the Purchase
Date.
3. You must provide a purchase receipt (or other proof of the original
purchase) and provide a description of the defect.
What Will We Do To Correct Problems?
CyberPower will inspect and examine the Product. If the Product is
defective in material or workmanship, CyberPower will repair or replace it at
CyberPower's expense, or, if CyberPower is unable to or decides not to repair
or replace the Product (if defective) within a reasonable time, CyberPower
will refund to you the full purchase price you paid for the Product (purchase
receipt showing price paid is required).
Who Pays for Shipping?
We pay when we send items to you; you pay when you send items to us.
What Are Some Things This Warranty Does Not Cover?
1. This Warranty does not cover any software that is damaged or needs to be
replaced due to the failure of the Product or any data that is lost as a result
of the failure or the restoration of data or records, or the re-installation of
software.
2. This Warranty does not cover or apply to: misuse, modification, operation
or storage outside environmental limits of the Product or the equipment
connected to it, nor for damage while in transit or in storage, nor if there has
been improper operation or maintenance, or use with items not designed
or intended for use with the Product, such as laser printers, appliances,
aquariums, medical or life support devices, etc.
What are the Limitations?
1. This Warranty does not apply unless the Product and the equipment that
was connected to it were connected to properly wired and grounded outlets
(including compliance with electrical and safety codes of the most current
electrical code), without the use of any adapters or other connectors.
2. The Product must have been plugged directly into the power source and
the equipment connected to the Product must be directly connected to the
Product and not "daisy-chained" together in serial fashion with any extension
cords, another Product or device similar to the Product, surge suppressor, or
power tap. Any such installation voids the Limited Warranty.
3. The Product and equipment connected to it must have been used properly
in a suitable and proper environment and in conformance with any license,
instruction manual, or warnings provided with the Product and the equipment
connected to it.
4. The Product must have been used at all times within the limitations on the
Product's VA capacity.
5. The sole and exclusive remedies of the Initial Customer are those provided by
this Warranty.
