Cybex Total Access Owner’s Manual
Customer
Service
Page 3-2
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system outlines the procedures to follow when returning material
for placement, repair or credit. The system assures that returned materials are properly handled and analyzed.
Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will request
a RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment be accepted by
Cybex without proper RMA and an Automated Return Service (ARS) label.
1.
Call the Customer Service Hotline listed above for the return of anything that is defective.
2.
Provide the technician with a detailed description of the problem you are having or the defect in the item
you wish to return.
3.
Provide the model and serial number of your Cybex equipment.
4.
At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex for evaluation
and repair or replacement. The technician will assign you a RMA number and will send you an ARS label.
The ARS label and the RMA numbers must be clearly displayed on the outside of the package that contains
the item(s) to be returned. Include the description of the problem, the serial number of the Cybex equipment
and the name and address of the owner in the package along with the part(s).
5.
Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, Inc.
1975 24th Ave SW
Owatonna, MN 55060
NOTE: Merchandise returned without an RMA number on the outside of the package or shipments sent COD
will not be accepted by the Cybex receiving department.
Summary of Contents for 14051
Page 2: ......
Page 4: ......
Page 6: ......
Page 7: ...Page ii...
Page 8: ...This page intentionally left blank...
Page 20: ...Cybex Total Access Owner s Manual Customer Service Page 3 4 This page intentionally left blank...
Page 32: ...Cybex Total Access Owner s Manual Maintenance Page 5 8 This page intentionally left blank...
Page 34: ...This page intentionally left blank Service Page 6 2 Cybex Total Access Owner s Manual...
Page 42: ......
Page 43: ......
