Cytech Comfort II, User Manual

Page 1: ...Comfort II User Manual Comfort the Intelligent Home System...

Page 2: ......

Page 3: ...tructions 14 Test Regularly 14 Important Notice 12 Navigating the Voice Menu 12 Tips for Signing In on the Telephone 11 Program Menu 11 By Remote Telephone 10 By Local Telephone 10 By Keypad 10 Comfor...

Page 4: ...Voice Station User Menu 5 26 Event log F5 or User Menu 3 3 26 Alarm History User Menu 3 2 26 Alarm Verification 26 Turning off the Alarm 26 Section 3 What To Do During An Alarm 25 Changing Date and Ti...

Page 5: ...ntercom 42 Programming Reminder Messages 42 Section 6 Reminder Messages 40 Immediate Auto Answer by key 40 External Answering Machine Fax Bypass 39 Screening of Incoming Calls 39 New Message Forwardin...

Page 6: ...Change Pager Code 4 digits 53 Program Telephone Numbers 53 Do a Strobe Test 53 Do a Siren Test 53 Test the Backup Battery 53 Do a Dial Test 52 Do Security Check Walk Test 52 Listen to Alarm History 5...

Page 7: ...ng Help 56 Enabled Disable Announcements on each Keypad 56 Change Date and Time 56 Miscellaneous Programming 56 Control Appliances 56 Home Control 56 Change Recording Time Limits 55 Change Number of R...

Page 8: ...3 6 72 Bypass Zone 3 5 71 Test 3 4 69 Event Log 3 3 68 Alarm History 3 2 68 Change Sign in code 3 0 68 Security System Menu 3 65 Answering Machine 2 6 63 Reminder Messages 2 5 63 Record Messages 2 4...

Page 9: ...5 83 Change Phone Numbers 4 83 Siren Off 3 6 83 Alarm Message 3 5 82 Engineer Sign in Option 3 4 82 Pager Code 3 3 82 Voice Report 3 1 82 Security Settings 3 81 Holiday 2 3 80 Change Time 2 2 80 Chang...

Page 10: ...mfort talks to you in a clear human not synthetic voice operated through the Keypads any phone in the premises or any outside phone through a comprehensive Voice menu system y Comfort is an advanced t...

Page 11: ...you can make full use of Comfort to provide security and convenience for your home and family or office Getting to Know Your Keypad The Keypad is the control center for Comfort In addition to arming a...

Page 12: ...to Night Function Key Speaker Microphone Indicators Steady Blinking Green Sec Off Trouble Red Armed Alarm Red AC Off Low Bat Green Memo Message Red Mic ON Arm to Day IR Receiver Figure 1 1 KP04 LCD K...

Page 13: ...to Away Arm to Night Arm to Day Function Microphone Indicators Steady Blinking Green Sec Off Trouble Red Armed Alarm Red AC Off Low Bat Green Memo Message Red Mic ON IR Receiver Figure 1 2 KP03 Keypa...

Page 14: ...telephone line cut Power Failure Low Battery tamper or Communication failure To acknowledge the trouble condition and to silence the keypad beeping enter a valid user code on the keypad default 1234...

Page 15: ...button Press the key no code required to hear who the message is for To hear the message enter the user code and key on the keypad MIC Indicator The red MIC LED Light Emitting Diode indicator is ON if...

Page 16: ...er new code and key Repeat to confirm Program 4 Program Change Phone Numbers Select Phone 1 to 8 For each Phone assign Phone Type as follows 0 No Phone 1 Voice Phone mobile or landline 2 Pager then En...

Page 17: ...s simultaneously to activate the built in Emergency functions Practice pressing the two keys at the same time For best results put your thumb on the F key and your index finger on the other key AWAY o...

Page 18: ...Battery low may be caused by prolonged power failure y Zone Trouble Zone wiring shorted or not connected open circuit y Communications Failure No communications to Keypads Door Stations or other Comfo...

Page 19: ...ault User Sign in code is 1234 Up to 8 personal mailboxes can be set up each with its own unique sign in code If the wrong sign in code is entered Comfort will say wrong code Take your time to enter t...

Page 20: ...the previous menu until Comfort says Thank You Good bye You may also hang up the phone but the system will take slightly longer to detect that the incoming call has ended While Comfort is saying Thank...

Page 21: ...s pressed within a time limit the menu is replayed If no key is pressed after the allowed time the menu will time out and the Keypad will say good bye y The Voice menu may be interrupted at any time Y...

Page 22: ...lection requires just a single number 0 to 9 and you just need to press the number without An example of this is Select Phone 1 to 8 If you are required to enter a number which has 2 digits or more yo...

Page 23: ...ures exceeding 40 0 C or lower than 00 C y Any appliance connected to Comfort should not be able to cause any hazard when turned on either remotely or automatically through Time Programs y No componen...

Page 24: ...e should be provided as well as training in their use y Exits on ground level should be kept clear Snow from exterior patio doors should be removed y The family should have a predetermined assembly po...

Page 25: ...are new features introduced in Comfort or to correct errors or bugs in the firmware Firmware can be upgraded using the UCM05 and Comfigurator software When bugs in the firmware have been identified C...

Page 26: ...is closed you will hear 2 beeps on the siren to confirm that the system is armed If there is a strobe light this will flash for several seconds The red Armed Alarm indicator on the keypad comes on ste...

Page 27: ...between Day and Night Mode depending on how your Comfort installer assigns the Motion detectors in the premises Vacation Mode Vacation Mode is exactly like Away Mode except that Comfort can switch ap...

Page 28: ...disarming The red Armed Alarm LED indicator turns off and the green Home Trouble LED indicator turns on to show that security is off and the voice says Security Off If the Entry door is opened when t...

Page 29: ...assed zones are automatically unbypassed when the system is disarmed Changing Your Code Press F 7 it The Keypad menu says Please Sign In Enter your existing code and key The default user code is 1234...

Page 30: ...disarm a duress alarm by signing in with the correct code on the local phone A Duress Alarm cannot be disarmed remotely Duress sign in works only on the local phone Signing in with your duress code re...

Page 31: ...worldwide To program a telephone landline or mobile press 1 For numeric pager press 2 The voice menu says Voice Phone Enter new number and key Enter the new number and key If you make a mistake while...

Page 32: ...gate and do troubleshooting in the special Engineer Menu which a voice menu used for system programming as distinct from User programming in the Program Menu As protection from unauthorized Engineer a...

Page 33: ...r Previous 3 for Next Day 4 for Previous Day 0 for 1st 9 for last When listening to the Voice menu you can navigate through the Event Log by pressing 1 for next event 2 for Previous event 3 for Next D...

Page 34: ...Alarm Message Press 1 to Record Alarm Message 2 to Hear Alarm Message 3 to Erase this Alarm message The same alarm message will be played for all the alarm types during the dialout Changing Date and T...

Page 35: ...day 2 24 AM Upstairs Movement Alarm History is automatically played when Comfort calls to a Voice Phone during an alarm When the security system is disarmed the Alarm History remains in memory until t...

Page 36: ...sing will prevent Comfort from calling the phone number again 4 If you need to access Comfort to listen through the keypad 5 for Voice Station listen to Alarm History or disarm the system 0 for Securi...

Page 37: ...try Alert 10 User 26 Zone Panic 9 ID Doorbell 25 00 Power Fail Restore 8 0 RS485 Restore 24 01 Power Fail 8 ID RS485 Comms 24 00 Low Bat Restore 7 23 ID Low Battery 7 Siren Trouble 22 Zone Zone Alert...

Page 38: ...ises is monitored by a Central Monitoring Station it will be programmed to dial first to the Central Station and report the alarm Comfort can report to 2 Central Monitoring Stations After a successful...

Page 39: ...light 9 for Garage light When one of the items on the list is selected the actions which are possible for the device are announced e g Living Room Light is Off Press 0 for Off 1 for On Press for Previ...

Page 40: ...ollowed by the key The User Menu will be announced i e Welcome Security Off You have N new messages New messages are played Press 1 to Arm Security System 2 for Messages 3 for Security System Menu 4 f...

Page 41: ...old new messages to mobile phones auto erase of the oldest saved messages when mailbox is full recording of internal memo messages to any mailbox and call screening via keypad Greeting Message To all...

Page 42: ...p and press any key to end Press 4 to listen to the recorded message Adding and Removing Users Comfort supports up to 16 users each with their individual user code The Master Code belonging to user 1...

Page 43: ...nly the first 8 users have mailboxes 2 Delete User This removes one user code Comfort says Press 1 for user 1 2 for user 2 3 for user 3 Select the user number to delete Do not press after the user num...

Page 44: ...ollowed by the key Comfort automatically plays any new messages in your mailbox Up to 8 mailboxes can be set up corresponding to users 1 to 8 If there is more than 1 mailbox you can leave memo message...

Page 45: ...o Erase Name Common Mailbox In many homes a common mailbox is preferred This means that incoming callers will leave their message in a single mailbox belonging to user 1 but all users can use their ow...

Page 46: ...Menu 2 for Messages and 2 to hear saved Messages Retrieving Messages Remotely Deleting Messages A Message can be deleted by pressing 3 while the message is being played All saved messages can be delet...

Page 47: ...You can set the number of rings to answer in each of the security modes For example you can have the answering machine answer all calls in Night Mode by setting the number of rings to 0 In the menu a...

Page 48: ...lect Phone Press 0 or 1 to 8 to select the phone If 0 is selected no phone is assigned and Comfort will not call any phone number when new messages are received Phone settings 1 to 8 are assigned to V...

Page 49: ...pass Answering Machine Bypass OFF Press 0 for Off 1 for On Press 1 for On to enable or 0 for Off to disable disabled by default When you want to call from an outside phone to access Comfort let the ph...

Page 50: ...ered by the answering machine and the recorded message can be screened on the keypad The key must be pressed while the phone is ringing including the pause between rings If pressed when the phone has...

Page 51: ...Enter Reminder number and key Enter 1 to 8 to select a Reminder message If the Reminder message has been programmed the message and time settings are played e g Reminder Message 1 ON or OFF 9 30 PM Mo...

Page 52: ...r Tuesday 3 for Wednesday 4 for Thursday 5 for Friday 6 for Saturday 7 for Sunday 8 for Holiday This menu selects the says of week for which the Reminder message is active You may select any combinati...

Page 53: ...message is recorded the Reminder message will not be activated at the programmed times 5 for User Number Each Reminder may be assigned to a mailbox to be delivered to a specific person instead of a ge...

Page 54: ...ther is listening and vice versa This is called Simplex Mode Press any key to go into Talk Mode causing the other keypad to go into Listen Mode The keypad in Talk Mode will have its red MIC indicator...

Page 55: ...e Station If there are more than 1 keypad on the premises you will be asked to select one of them to intercom Select Station 1 to maximum Enter the Keypad number 1 to 8 to select the Keypad where the...

Page 56: ...s up to 3 Door Stations You can talk to the Door Station without first being called by any Door Station by signing in with the usser code on a telephone or keypad and selecting User Menu 6 for Door St...

Page 57: ...program 4 for Response actions to be performed hear only 3 By default Time Program 1 and 3 are programmed to Auto arm to Night Mode and Time Program 2 and 4 to Auto disarm but these Time Programs are...

Page 58: ...You can turn off the announcements on any keypad by going to Program Menu 3 1 Voice Report and selecting 0 for off 1 for On This works only on the keypad which you are on This has to be repeated for o...

Page 59: ...All zones activated will be announced on the Keypads 24 hour detectors like Smoke detectors and Panic switches can be tested without causing an alarm or dial out To end press any key Warning Any 24 h...

Page 60: ...an be found in the User Menu Reference and Program Menu Reference in this manual In this chapter the menu references are to show you quickly how to get to the required places in the menus Refer to the...

Page 61: ...your installer The trouble alarm message will help the installer to diagnose the problem As long as the trouble condition persists the green Home Trouble indicator will continue flashing Every time y...

Page 62: ...it number here Engineer Sign In Option Keypad F 0 to turn on This allows the Engineer code to gain access for system programming and troubleshooting Engineer Sign in option is automatically disabled e...

Page 63: ...uired The master code will default to 1234 If you have forgotten your Master code User 1 code then call your installer to reset the User Codes Erase One User Keypad F 2 or Program Menu 5 2 An authoriz...

Page 64: ...box by selecting your user mailbox number Hear Saved Messages User Menu 2 2 While listening press 1 for next message 2 for Previous message 0 for 1st message 9 for last message 3 to erase the current...

Page 65: ...Select the appliance and the action ON OFF etc Miscellaneous Programming Change Date and Time Program Menu 2 for Change Date and Time Select 1 to Change Date 2 to change Time Enabled Disable Announce...

Page 66: ...Questions on Using Comfort http www comfortforums com forum1 User Code Forgotten The User Code has to be first deleted and then added again The user with the Master Code User 1 must get into Program M...

Page 67: ...able to leave messages on Comfort s answering machine What if I have an external Answering Machine If you have an external answering machine connected to your phone line set Comfort for number of Ring...

Page 68: ...ine as Comfort should be connected before Comfort on the TEL IN connection as shown in the diagram below COMFORT TEL IN TEL OUT Telephone Line To phones Telephones Microfilter ADSL Modem A microfilter...

Page 69: ...Reminder Messages 6 Answering Machine Security Menu 3 0 Change Sign in Code 2 Alarm History 3 Event Log 4 Test Menu 5 Bypass Zone 6 Siren Off Home Control 4 Press 1 for Appliance A 2 for Appliance B...

Page 70: ...Press 1 for Away Mode 2 for Night Mode 3 for Day Mode 4 for Vacation Mode Press to End Enter the number to select the required mode Press 1 to arm to Away Mode when everyone will be away from the prem...

Page 71: ...x until you erase them The mailboxes have a combined time limit of about 10 minutes for recorded messages Press 1 to go to the next message 2 for previous message 3 to erase the message being played 0...

Page 72: ...s are played e g Reminder Message 1 8 ON or OFF 9 30 PM Monday Tuesday Wednesday Thursday Mailbox Time to watch the News recorded message Press 1 for ON 0 for OFF 2 to Change Time 3 for Day of Week 4...

Page 73: ...oliday Press 1 to 8 to select the day of week If you press 1 the Voice menu says Monday OFF Press 1 for ON 0 for OFF Press 1 to activate the Reminder message for the selected day and 0 to turn it off...

Page 74: ...his means that you can be reminded of any appointment wherever you are with a cellular phone No User Press 0 for No User 1 for Mailbox 1 name 2 for Mailbox 2 name Press 0 for No user or any of the key...

Page 75: ...mfort plays back the current name Record Greeting Message 2 6 4 You may record a greeting message for your callers using this menu Only one greeting message is kept so if you record a greeting message...

Page 76: ...hone assignment Phone settings 1 to 8 are assigned to Voice Phone Pager or Alarm Voice Message in the Program Menu 4 When assigned to a pager the Alarm Type 29 will be displayed on the pager You can c...

Page 77: ...l say Sign in Code OK If the second code entered is not the same as the first number the first number will be discarded and the new number will be saved for comparison The system will ask for a sign i...

Page 78: ...no kissoff N A Dial Failure SEM Door Station or Keypad tamper 33 35 SEM 1 3 49 51 Door Station 1 3 and 65 72 Keyad1 8 Restore 33 49 65 Tamper Alarm The system is armed to Day Mode N A Day Mode Keypad...

Page 79: ...Night Mode Kissoff from Monitoring Station received N A Monitoring Station OK Valid user code 1 16 entered remotely using external phone N A Name Phone Call Sign In Valid user code 1 16 entered using...

Page 80: ...detector even 24 hour zones will not activate an alarm during the duration of this test This allows a walk test to be done on the premises When the Security Check is started all zones which are alread...

Page 81: ...if installed Strobe Test 3 4 5 Strobe Press 1 for ON 0 for OFF Press 1 to activate the strobe light and 0 to switch it off after the test Bypass Zone 3 5 Enter Zone Number and key After the zone numb...

Page 82: ...arden Lights 3 for Bedroom Lights 4 for Stair Lights Select the appliance or function given by the menu say 2 and the voice menu allow you to select the action desired Bedroom Lights Press 0 for Off 1...

Page 83: ...to listen to This turns on the microphone on the other keypad so sounds on the keypad can be heard on the first keypad The MIC red LED on the other keypad will be turned on The system will remain in...

Page 84: ...mode With the keypad conversation is in simplex mode i e only one party can talk at one time You have to press 1 in order to switch the direction of the conversation The MIC LED indicates whether the...

Page 85: ...n acceptable volume so that the intercom volume is not affected This menu is only heard on the keypad user menu and not when you access the user menu from a remote or local phone as it is used for set...

Page 86: ...e Time 3 Change Holiday Security Settings 3 1 Voice Report 3 Pager Code 4 Engineer Sign in Option 5 Alarm Message Change Phone Numbers 4 Select Phone Number of Rings 1 1 0 Home Mode 1 Away Mode 2 Nigh...

Page 87: ...ture that allows external answering machines and Fax machines connected to the telephone line to be bypassed so as to allow users to access Comfort from an outside telephone When the Answering Machine...

Page 88: ...w number and key Enter the new time limit in seconds or just to leave the value unchanged The time limit set is common to all messages If the recorded message is shorter than the allocated time limit...

Page 89: ...nd will work correctly for dates until Year 9999 Change year 1997 Enter new number and key Enter the year either as 2 digits e g 97 or in 4 digits if the century is changed e g 2001 and press the key...

Page 90: ...These holidays are used in Time Programs and Reminder Messages where the Time program or Reminder Message can be programmed to be activated for any combination of days of week and public holidays Whe...

Page 91: ...nouncements disabled by selecting the keypad i e pressing F8 followed by the keypad number Pager Code 3 3 Pager Code 1234 Enter new number and key The pager code is the 4 digit identification code whi...

Page 92: ...Recorded Alarm Message e g Alarm at 102 Philip St Please contact Mr Lee at 2351234 Press 1 to Repeat this Message Press to end Siren Off 3 6 This turns off the siren without disarming the Security Sys...

Page 93: ...toring station type or number to be changed Monitoring Station Phone Type may not be assigned or changed from this menu If positions 1 and 2 are not assigned to Monitoring stations other phone types m...

Page 94: ...ser 2 Enter New code and key Enter a 4 to 6 digit code and Comfort asks for confirmation Enter the number again If the number does not match the 1st number entered Comfort says wrong code and repeats...

Page 95: ...Time Programs 6 Time Programs are used to activate programs or Responses at a certain time on selected days of the week Enter Time Program Number and key Enter Time program number 1 to 16 When a valid...

Page 96: ...which takes precedence over other days of the week i e if a day is a Holiday and a Monday the Holiday setting will be in effect If 1 for Monday is pressed the voice menu says e g Monday ON Press 1 for...

Page 97: ...hange the Response This is to protect Comfort from being altered wrongly which may possibly cause unpredictable behavior Only the installer with Engineer privileges is able to change the Time program...

Page 98: ...ergency Any Intruder alarm system is subject to failure or compromise Despite frequent testing and due to but not limited to all or any of the following disruption in electrical supply or communicatio...

Page 99: ...0 4 14 April 2007 Removed pager more detail for SMS Added forum FAQS Section 8 Time Programs added instruction to enable or disable Time program Tables for Time Programs increased to 32 and reminders...

Page 100: ...91 Copyright Cytech Technology Pte Ltd Document Title Comfort User Manual Part Number MN UM Version 3 0 8 Date Last Modified 5 Jan 2009 web site http www cytech biz Email info cytech biz User Group ht...