– Scanned images are distorted, the font is twisted, or there are other distortions.
The black document pad may be misaligned. Make sure it s positioned properly under
the scanner head. You cannot scan what won t fit within the boundaries of this pad.
What you want to scan may be too big. It must fit within the boundaries of the matte
black pad.
There might be interfering items in the preview area. Make sure none of the following
are there: your hand, the Hand Button s cord, your mobile phone, a pen, etc. Only the
document to be scanned should be in the scanning preview area to allow the
algorithms to work properly.
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Sticky on/off switch. Turn the on/off switch on and off a few times.
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Possible faulty power connection. Make sure the power supply actually has power, the
adapter is properly connected, and the power switch is turned to On.
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Anti-virus software may be interfering. Lower your anti-virus or firewall s security level
or disengage it while installing the CZUR software. Then reengage it.
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Faulty software download. Download the software again & make sure it completely
downloads before trying to install it.
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– The software cannot be installed.
The software will only work with Windows XP,7, 8, or 10 systems and some macOS
systems. Or you may have entered the wrong scanner SN. Check the scanner SN
underneath the base. Note that there is no number 1 (one) in the SN.
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When first using the software, nothing shows in the preview frame, and I am unable to
scan.
Make sure all USB connections are firm, especially between the scanner and the
PC.
Make sure the PC’ s “Device Manager” recognizes the scanner. If you see a yellow
exclamation mark with an “Unknown Device” indication, right click it to update the drive
or disable and then re-enable the device, and then retry the software.
Enter "device manager" , then disable the other "scanner" or "camera" driver.
Try restarting the PC or using a different one.
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– SN errors.
The scanner s SN is underneath the base. Note that there is no number 1 (one) in
the SN.
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– Unable to turn the scanner on. The LCD screen and power indicator light are dark.
– Share use application.
3.1 PC Mode (USB) Problems
Chapter III Frequently Asked Questions and Troubleshooting
CZUR TECH CO., LTD.
△
Administrator logs into CZUR account on the App, chooses the scanner model in
“My ET,” tap “Device visibility,” then other users can apply to use the device.
△
Other users log into their accounts on “CZUR” App, tap “add ET scanner,” scan the
“QR code” under the scanner to become a share user, then tap “Start to use” to use
the device.
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