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Chapter IV Service and Statement

Dear user, thank you for using our products. To protect your rights, please peruse and
comply with the following standards and statements.

4.1 After Sales Services and Warranty

1. All after sales policies of this product are subject to national laws and regulations.
You may return the device within seven days after receiving the device if there is quality
issue. We offer one-year warranty and lifetime maintenance.
2. This product is sold without a power adapter, it is powered by computer's USB port.
3. The scope of warranty covers the Lens. Consumables and external view of the device
are not covered by the warranty.
4. We apologize for not to issue notices for subsequent upgrades or version updates of
the product. CZUR reserves the right to the final interpretation of the above terms.
5. Exceptions to Warranty
1)The max working temperature of the product is 40°C.
2)Failures or damages caused by incorrect installation or use of the product in
environments not in compliance with the requirement as specified for this product (for
examples, using the device in environments that are too hot or too humid).
3)Damages caused by using components not from our company or when the users
attempt to replace components by themselves.
4)Damages caused by natural disasters, accidents, or human factors.
5)Damages caused by inappropriate storage (including damages caused by rats or
liquid infiltration).
6)Failures or damages caused by unauthorized repairs, modifications, or abuse carried
out by the user.
7)Damages caused by repairs carried out by unauthorized repair centers.
8)Other errors and failures caused by software installation or software settings, or
problems and failures caused by computer viruses.

Summary of Contents for Lens

Page 1: ......

Page 2: ...uct Details 5 1 4 Product Parameters 6 1 5 Packaging and Accessories 6 Chapter II Operation Guides 2 1 Software Installation 7 2 2 Preparation 7 2 3 Instructions 7 Chapter III FAQ and Troubleshooting 8 Chapter IV Service and Statement 4 1 After Sales Services and Warranty 9 4 2 Contact 10 ...

Page 3: ...nmentally friendly Lens is widely applied in many fields such as finance securities insurance education communications government agencies enterprises and individuals It supports rapid scanning of documents contracts forms vouchers ID documents and so on Based on system integration requirements it supports image size customization real time uploading electronic approval electronic authorization el...

Page 4: ...4 1 2 Product Dimensions ...

Page 5: ...urn on automatically when you unfold the crossbar casing about 60 degrees 2 The top fill light can be controlled by the Light Control Button 3 The top fill light will turn off automatically when you fold the cross bar casing about 60 degrees 6 Cushion soften the impact of collision between the crossbar casing and the vertical bar 7 Light Control Button Tap the button lightly to control the top fil...

Page 6: ...megapixel 3264 2448 10 megapixel 3672 2754 12 megapixel 4032 3024 13 megapixel 4160 3120 14 megapixel 4320 3240 16 megapixel 4608 3456 18 megapixel 4896 3672 2 Secondary Camera 2 5 megapixel optional 2 megapixel 1920 1080 5 megapixel 2592 1944 3 Scanning Size A4 Video format MJPG default YUV opti onal image format JPG image color 24 bits output format JPG PDF searchable PDF Word Excel 4 Focus mode...

Page 7: ...e Open the software and you can use the device 3 Place the black soft pad on a table align the black soft pad s notch with the edge of the device base properly Open the software and check that the black soft pad has covered the entire preview interface otherwise the algorithm and scanning results will be affected 4 Turn on the device s fill light to avoid shadow of the crossbar casing 2 3 Instruct...

Page 8: ... official website make sure that the software has been downloaded successfully and then install it 3 There is no image displayed on the software interface and the device cannot scan normally the first time I use the device What can I do 1 Reconnect the Type C cable or restart the software on the computer 2 Replace other USB ports on the computer for the performance of each USB port of a computer i...

Page 9: ...the right to the final interpretation of the above terms 5 Exceptions to Warranty 1 The max working temperature of the product is 40 C 2 Failures or damages caused by incorrect installation or use of the product in environments not in compliance with the requirement as specified for this product for examples using the device in environments that are too hot or too humid 3 Damages caused by using c...

Page 10: ...th 7th Road Nanshan District Shenzhen China Room1001 10th Floor Block A No 32A Huoju Road High tech Industrial Zone Dalian City Liaoning Province China Manufacturer CZUR TECH CO LTD After sales address 6th Floor Building E Huihong Industrial Park No 170 Jinxiaotang Huancun Road Fenggang Township Dongguan City Guangdong Province Email support czur com Web www czur com ...

Page 11: ...11 ...

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