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231-914-0001-EN5
FAULTS
CAUSES
CORRECTIVE ACTIONS
Motor Temperature
High Fault
The motor temperature
detector has failed or
disconnected, or that the
temperature is too low.
If the temperature shown
is around 561 degrees, it
may be a defective motor
cable or temperature
sensor.
Make sure that the weight on the platform is not
heavier than the maximum supported weight.
Make sure that the weight is evenly distributed
among the actuators of the platform (as centered as
possible).
In System Monitor, weight limits in ''D-BOX Newton''
should be lower than 1900N.
Make sure the Haptic System is operating in normal
operating conditions (room temperature).
If error persists, replace/repair the faulty actuator.
Motor Temperature
Sensor Fault
Out of bounds Fault
When the position of the
haptic actuator is over its
limits. Should never occur
in normal operation
conditions.
Might comes from Haptic
Code.
Verify that you are running a D-BOX certified haptic
code. Call D-BOX for validation if necessary.
Perform a test using the D-BOX Control Panel.
Overcurrent Fault
Haptic actuator might have
the wrong configuration
(ex: 250lbs motor instead
of 400lbs).
Make sure you have the right configuration using the
D-BOX System Configurator (see section 8.2).
If error persists, contact D-BOX Support.
Overweight Fault
There’s too much weight
on the platform.
The weight is unbalanced
on the platform.
Make sure that the weight on the platform is not
heavier than the maximum supported weight.
Make sure that the weight is evenly distributed
among the actuators of the platform (as centered as
possible).
In System Monitor, weight limits in ''D-BOX Newton''
should be lower than 1900N.
If error persists, contact D-BOX Support.
Power Bridge
Temperature High
The haptic actuator power
bridge has overheated, or
the sensor is defective.
Remove the power, wait for a minute then
try again.
Let the system cool down for a while and see if
the temperature cools within normal limits.
If error persists, contact D-BOX Support
