22
5.
TROUBLESHOOTING
If a problem occurs, first check the following:
1-
Has everything been connected properly (see Appendix A & B)?
2-
Has the audio on your (Audio Line-In
–
Microphone) HaptiSync App been configured properly?
3-
If steps 1 & 2 do not solve the problem, reset your devices. For your HaptiSync Hub: press the power button, wait 5
seconds, disconnect the power cable and then reconnect it after 5 seconds. Press the power button to restart the
Hub. For your Haptic System: remove the power cable, wait 10 seconds and then reconnect it.
4-
If the system is not operating properly, check the LED status on the back panel of the seat (Jaymar Lifestyle and
Living models only) or on the KineChain Adapter (KCA) on the G1 Haptic System:
Seat Rear Panel
KineChain
Adapter (KCA)
Possible Cause
Solution
Normal operation
Normal operation
Communication problem Make sure that the flat cable is properly
connected to the NEXT port (models with
a rear panel) or the KineChain OUT port
(G1 models).
Try replacing the CAT.5E shielded cable
between your HaptiSync Hub and the seat
and/or between seats (for a multiple seat
setup).
Communication problem Verify that the CAT5E cable from the ACM
G1 port (models with a rear panel) or the
ACM OUT (G1 models) cable to the motor
drive is properly connected.
Try replacing the CAT5E cable on the ACM
G1
Defective actuator
Call your reseller
Could be an error on one
or more actuators.
Verify whether there is a cable or an object
blocking the movement of the actuator(s).
If the problem you are experiencing is not listed above, please contact your reseller.
Seat Rear Panel
KineChain Adapter (KCA)
* Ignore 1
st
and 3
rd
LEDs
ACTUATOR
SEAT
ACTUATOR
SEAT
Actuator Fault
Seat
Mode
Actuator Fault
Seat
Mode
Actuator Fault
Seat
Mode
Actuator Fault
Seat
Mode
ACTUATOR
SEAT
ACTUATOR
SEAT
Actuator Fault
Seat
Mode
ACTUATOR
SEAT