•
The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will attempt to assist the
customer in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a
Return Material Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID Number at
https://rma.dlink.com/
.
•
After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package
to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package.
Do not include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product
and will not ship back any accessories.
•
The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent
COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and
shipped to
D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708
. D-Link will not be held responsible for any
packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or
any common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in the United
States, otherwise we will ship the product to you freight collect. Expedited shipping is available upon request and provided shipping
charges are prepaid by the customer.
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for
which an RMA number is not visible from the outside of the package. The product owner agrees to pay D-Link’s reasonable handling
and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is
determined by D-Link not to be defective or non-conforming.
What Is Not Covered:
The Limited Warranty provided herein by D-Link does not cover: Products that, in D-Link’s judgment, have been
subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, repair
or service in any way that is not contemplated in the documentation for the product, or if the model or serial number has been altered,
tampered with, defaced or removed; Initial installation, installation and removal of the product for repair, and shipping costs; Operational
adjustments covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act of
God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or other products or services provided by
anyone other than D-Link; and Products that have been purchased from inventory clearance or liquidation sales or other sales in which
D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product. While necessary
maintenance or repairs on your Product can be performed by any company, we recommend that you use only an Authorized D-Link
Service Office. Improper or incorrectly performed maintenance or repair voids this Limited Warranty.
Disclaimer of Other Warranties:
EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED
“AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY
CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY
SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. EXCEPT AS
EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY,
SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.
