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D-Link DHP-328AV/DHP-329AV User Manual

Section 5 - Troubleshooting

Troubleshooting

•

I can’t configure any parameter of the PowerLine AV+ 2-port Mini Adapter, an error is shown when I try to configure it:

Please make sure you have not unplugged the PowerLine AV+ 2-port Mini Adapter while configuring it.

•

I changed the connection cable to another Network adapter and now the utility does not work correctly:

Please restart the utility each time you disconnect the connection cable.

• I’m having a lot of problems configuring my network:

If you are having many problems configuring the network with two or more PowerLine AV+ 2-port Mini Adapter, please make

a reset to all of the Network adapters and start configuring the adapters again.

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Summary of Contents for DHP-328AV

Page 1: ......

Page 2: ...gistered trademarks of D Link Corporation or its subsidiaries in the United States or other countries All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2012 by D Link Systems Inc All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from D Link Syste...

Page 3: ...rademarks 2 Product Overview 4 Package Contents 4 System Requirements 4 Introduction 5 Features 5 Hardware Overview 6 LEDs 6 Connection 7 Hardware Installation 8 Push Button Security 9 Powerline Installation Considerations 12 Troubleshooting 14 Technical Specifications 15 Table of Contents ...

Page 4: ... CD ROM with User Manual Quick Install Guide DHP 329AV D Link DHP 328AV PowerLine AV 2 port Mini Adapter X2 Ethernet Cable X2 CD ROM with User Manual Quick Install Guide System Requirements Windows 7 Windows Vista XP with Service Pack 3 Ethernet interface 10 100 1000 Mbps PC with 1 5GHz Processor 1 GB Memory Product Overview Package Contents ...

Page 5: ...to 200Mbps Two Ethernet ports Plug Play Easy Installation Push Button Security Power Saving mode Maximum throughput based on theoretical transmission PHY rate Actual date throughput will vary Network conditions and environmental factors including volume of traffic and network overhead may lower actual data throughput rate Interference from devices that emit electrical noise such as vacuum cleaners...

Page 6: ...tting itself up after reset or simple connect button was pressed or power saving mode enabled Off The device is not receiving electrical power Powerline LED Solid The device is connected to a Powerline network Off ThedevicehasnotfoundanyothercompatiblePowerline devices using the same encryption key The color indicates the Powerline link rate Green The Powerline link rate is best Amber The Powerlin...

Page 7: ...duct Overview Hardware Overview Connection Ethernet Port Connect Ethernet cable to your PC or Ethernet device Simple Connect Button Press to secure your network or reset your device back to the factory default settings Refer to page 9 for more information ...

Page 8: ...and attach the other end of the Ethernet cable to the network or PC Network Connectivity is confirmed when the Ethernet LED on the DHP 328AV are illuminated Power Saving Mode Enabled When you click the Simple Connect button quickly twice the DHP 328AV will go into power saving mode To wake the device up just click the Simple Connect button again WARNING D Link powerline devices cannot be configure...

Page 9: ...network from unauthorized access via the Powerline network To create a private encryption key instead of the default encryption key please follow below steps 1 All Adapters Plug in all the adapters to be configured and make sure each device s encryption key is set to HomePlug AV default value If the encryption key is not set to the default value press the Simple connect button for 10 seconds for r...

Page 10: ...hey are unplugged Note To change the private encryption key please reset the adapter back to its default value by pressing the Simple Connect button for 10 second and then follow the security setup procedure above 4 Adding More Adapters If you would like to add more than two adapters press the button of the additional adapter for no more than three seconds The Power LED will start blinking after y...

Page 11: ...11 D Link DHP 328AV DHP 329AV User Manual Section 2 Installation 1 ROOM C DHP 328AV 2 ROOM A ROOM B ROOM C DHP 328AV DHP 328AV Router Internet EXISTED PLC NETWORK NB NB NB NB DHP 328AV NB NB ...

Page 12: ...formance 3 Avoid using the Powerline devices in an electrical outlet that is located near an appliance that uses a lot of power such as a washer or dryer or a refrigerator This may prevent the adapter from working correctly or negatively impact network performance 4 Verify that your Powerline devices are electrically rated to operate with the power available in your location 5 To help prevent agai...

Page 13: ...ical position with the ports facing down 4 Use the device in a dry location and avoid placing it in humid environments 5 Do not submerge the device in liquid or attempt to clean it with liquids or solvents To clean the device disconnect it from the power outlet and use a damp towel 6 Keep the device out of direct sunlight 7 Do not cover or block the vents on the device 8 Make sure that the device ...

Page 14: ...ort Mini Adapter while configuring it I changed the connection cable to another Network adapter and now the utility does not work correctly Please restart the utility each time you disconnect the connection cable I m having a lot of problems configuring my network If you are having many problems configuring the network with two or more PowerLine AV 2 port Mini Adapter please make a reset to all of...

Page 15: ...orts Two Ethernet ports AC Input 100 240V 50 60Hz 0 1A Standard Compatible with IEEE1901 Homeplug AV EMC CE Class B FCC Safety CE LVD UL Encryption 128 bit AES Operation Temperature 0 C 40 C Storage Temperature 10 C 70 C Humidity Operation 10 90 RH Storage 5 90 RH Technical Specifications ...

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