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DSM-G600 User’s Manual
D-Link Systems, Inc.
Troubleshooting
Troubleshooting
1. Why does my wireless connection keep dropping?
Antenna Orientation- Try different antenna orientations for the DSM-G600. Try to
keep the antenna at least 6 inches away from the wall or other objects.
If you are using 2.4GHz cordless phones, X-10 equipment or other home security
systems, ceiling fans, and lights, your wireless connection will degrade dramatically
or drop altogether. Try changing the channel on your wireless router or access point
to a different channel to avoid interference.
Keep your product away (at least 3-6 feet) from electrical devices that generate RF
noise, like microwaves, monitors, electric motors, etc.
2. Why can’t I get a wireless connection?
If you have enabled encryption on the DSM-G600, you must enter the same security
settings as your wireless router or access point in order to establish a wireless
connection.
Make sure that the SSID on the access point or router is exactly the same as on
the DSM-G600. If they are not, wireless connection will not be established.
Move the DSM-G600 and the wireless access point or router into the same room
and then test the wireless connection.
Disable all security settings.
Turn off the DSM-G600 and the wireless router or access point. Turn the wireless
router or access point back on first. Wait about 30 seconds and then turn the
DSM-G600 back on.
Check that the LED indicators are indicating normal activity. If not, check that the
AC power and Ethernet cables are firmly connected.
Check that the IP address, subnet mask, gateway and DNS settings are correctly
entered for the network.
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