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TABLE OF CONTENTS
Chapter1 Safety Notice...................................................................................................3
Chapter2 Brief Introduction ...........................................................................................4
2.1 Brief introduction of DVX-2004.........................................................................................4
2.2 Hardware Structure .............................................................................................................5
2.2.1 Back Panel
............................................................................................................5
2.2.2 Front Panel
............................................................................................................5
2.2.3 Hardware:
..............................................................................................................6
2.2.4 Environmental Requirements:
............................................................................6
2.2.5 Packing List
...........................................................................................................6
Chapter3 Basic Configuration .......................................................................................7
3.1 Preparation Before Operation .............................................................................................7
3.2 Before Making a Call..........................................................................................................7
3.2.1 Login IP PBX
.........................................................................................................7
3.2.2 Basic Configuration
..............................................................................................9
3.2.3 Time Based Rules
.............................................................................................. 11
3.3 Outbound Call ................................................................................................................... 11
3.3.1 Trunks
................................................................................................................... 11
3.3.2 Custom VoIP
.......................................................................................................12
3.3.3 Peer
......................................................................................................................13
3.3.4 Outbound Routes
...............................................................................................14
3.4 Inbound Call......................................................................................................................16
3.4.1 Inbound Routes
...................................................................................................16
3.4.2 IVR
........................................................................................................................17
3.4.3 IVR Prompts
........................................................................................................18
3.4.4 Ring Groups
........................................................................................................18
3.5 Black List ..........................................................................................................................19
3.5.1 Pickup Call
...........................................................................................................20
3.6 On The Call .......................................................................................................................21
3.6.1 Call Parking
.........................................................................................................21
3.6.2 Transfer
................................................................................................................21
3.6.3 Conference
..........................................................................................................22
3.6.4 Monitor
.................................................................................................................24
3.7 Settings before leaving office............................................................................................24
3.7.1 Follow Me
............................................................................................................24
3.7.2 VoiceMail
..............................................................................................................25
3.8 Call Queue ........................................................................................................................27
3.8.1 Create Agent
.......................................................................................................27
3.8.2 Agent Registration
..............................................................................................29
3.8.3 Agent Log Off
......................................................................................................30
Chapter 4 Advanced .....................................................................................................31
4.1 Options ..............................................................................................................................31
4.2 VoiceMail ..........................................................................................................................32
Summary of Contents for DVX-2004
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